Operations Fulfillment Analyst

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $55.7k - $92.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Review and validate new business, renewal, and maintenance documentation for accuracy, completeness, and implementation readiness • Partner with Sales and cross-functional teams to resolve documentation issues and drive cases to In Good Order status • Manage case activity within VISTA, including documentation, status updates, and readiness reviews • Validate benefit configurations, legislative requirements, and installation readiness across Facets and Non-Facets platforms • Transition implementation-ready cases to the Implementation Manager for downstream execution • Participate in training, team meetings, and continuous improvement initiatives • Contribute to special projects and achieve departmental quality, productivity, and service performance goals

🎯 Requirements

• High School Diploma or GED required; college degree preferred • 2+ years of account management, sales, and/or client service experience • Strong problem-solving and analytical skills, with the ability to use data to drive results • Technical proficiency with spreadsheets, databases, and tracking systems • Ability to build relationships, collaborate, negotiate, influence, and deliver on commitments • Strong communication and organizational skills • Ability to manage multiple priorities and deadlines in a fast-paced environment while working independently and taking initiative • Strong knowledge of Cigna processes, including benefits, eligibility, ID cards, billing, and banking preferred • Experience with Vista, ePRO, CIT, and Benefit Summary systems preferred • 2+ years of project management and/or account management experience preferred • Experience identifying solutions and driving outcomes that balance business and client needs preferred

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service required for home working, with at least 10Mbps download/5Mbps upload