Principal AI Ops Engineer

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🗽 New York – Remote

🗽 New York – Remote

💵 $190k - $225k / year

⏰ Full Time

🔴 Lead

🤖 AI Engineer

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RxSense

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

💰 Private Equity Round on 2020-05

Healthcare Insurance • Pharmaceuticals • SaaS

RxSense is a HealthTech company dedicated to modernizing pharmacy benefit management. They develop cutting-edge products that optimize claims adjudication and analysis, aiming to lower costs and improve access within the pharmacy ecosystem. RxSense offers solutions for PBMs, pharmacies, pharma manufacturers, payers, and consumers, supporting better outcomes for millions of people daily. Their products include advanced tools like the RxIQ Enterprise adjudication engine, business intelligence analytics platform, and AI-based pricing optimization. They are known for their flagship prescription savings brand, SingleCare, which helps consumers secure affordable prices while benefiting pharmacy partners.

📋 Description

• Build and maintain end-to-end deployment pipelines for AI-powered applications, including artifact builds, environment promotion, rollback, and observability hooks. • Stand up and operate the runtime and lifecycle infrastructure for production agents, including deployment, versioning, monitoring, rate-limiting, and retirement. • Own how the organization provisions, rotates, scopes, and meters access to model provider APIs (Anthropic, OpenAI, and others). • Build evals into the CI/CD pipeline so no agent or LLM-powered service ships without passing a defined eval bar. • Stand up self-hosted inference for workloads where managed APIs aren't the right fit. • Design and build the shared developer harness that every AI-powered service uses. • Partner with finance on cost visibility, including token accounting and per-feature cost attribution. • Write documentation, runbooks, and clear interfaces. • Participate in code review and promote collaboration and best practices.

🎯 Requirements

• BS (or higher, e.g., MS or Ph.D.) in Computer Science or related technical field involving coding, or equivalent technical experience. • 6+ years of platform, infrastructure, or DevOps engineering, with at least 2 years building production infrastructure for AI/ML or LLM-powered systems. • Deep hands-on experience designing and operating CI/CD pipelines for high-velocity engineering organizations, including artifact management, environment promotion, and progressive rollout. • Strong AWS background, comfortable down to the IAM, networking, and container orchestration layers. • Proven track record building developer platforms or internal tools that other engineering teams adopted by choice, not by mandate. • Production experience with LLM-powered applications, including prompt management, model routing, retries, tracing, and the operational realities of running agents or chains in production. • Hands-on coding fluency in Python or TypeScript, ideally both. • Comfortable operating in a polyglot environment. • Comfortable owning the cost and reliability conversation with both engineering leadership and finance partners. • Strong written communication and a bias toward documentation, runbooks, and clear interfaces. • Proven analytical thinking and problem-solving skills. • Excellent communication skills, both verbal and written.

🏖️ Benefits

• RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. • Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. • We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.