Retention Manager

🔥 1 hour ago

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RYZE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $1.5M Seed Round - RYZE Superfoods on 2022-03

Healthcare • Consulting • Marketing

RYZE is a link-in-bio platform that lets creators, brands, and agencies build customizable mini storefronts and landing pages for social profiles. It offers drag-and-drop templates, payment integrations (Stripe, PayPal) to sell digital and physical products, booking and appointment scheduling, affiliate management, tipping and crowdfunding features, email and phone capture, and built-in analytics. The service is free to create and designed to help users monetize social traffic and manage multiple Bio Sites from one dashboard.

📋 Description

• Own RYZE's subscriber retention strategy, including program design, execution, and performance measurement against churn and LTV targets • Build and manage proactive save programs for at-risk subscribers using targeted, personalized interventions • Design and optimize cancellation flows, including deflection offers, pause options, and retention messaging • Own win-back strategy and execution for recently churned subscribers, including sequencing, offer structure, and success metrics • Lead and develop the Retention Analyst and translate data outputs into program priorities • Partner with Marketing on retention campaigns, lifecycle email strategy, and subscription offer design • Partner with Product on subscription management features, member portal improvements, and cancellation experience optimization • Build and maintain the subscriber lifecycle framework from trial through long-term retention • Report retention program performance to the VP, including program ROI, churn impact, and win-back conversion rates • Stay current on DTC subscription retention best practices • Perform additional duties as assigned by management

🎯 Requirements

• 4+ years of experience in retention marketing, subscriber lifecycle management, or CX retention program management • Proven track record of building or managing retention programs that measurably reduced churn in a subscription or DTC environment • Experience designing and owning cancellation flows, save programs, and win-back sequences, including offer testing and conversion optimization • Experience leading or partnering closely with an analytics function and working directly from data to build programs • Strong cross-functional collaboration skills with Marketing, Product, and Analytics teams • Analytical fluency, including interpreting churn data, segmenting subscriber behavior, and designing data-informed interventions independently • Excellent written communication skills and experience writing or reviewing retention-focused member communications • Background in health, wellness, food/beverage, or consumer subscription brands preferred • Experience managing a direct report or analyst preferred • Familiarity with subscriber cohort analysis, LTV modeling, and A/B testing in retention contexts preferred • Experience with Recharge, Klaviyo, Zendesk, or similar subscription and CRM platforms preferred • Experience building win-back and lapsed subscriber reactivation programs at scale preferred

🏖️ Benefits

• Competitive base salary commensurate with experience • Health, dental, and vision insurance • 401(k) with company match • Paid time off and company holidays • Remote-first work environment with flexible scheduling