Field Operations Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SafelyYou

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $43M Series C - Safely You on 2025-01

Healthcare • Artificial Intelligence • SaaS

SafelyYou is a healthcare technology company that uses proven artificial intelligence and clinical expertise to improve the quality of care for seniors across care settings. It provides AI-driven monitoring, analytics, and clinical support to care facilities and caregivers to detect falls and other safety events, reduce risk, and enable better outcomes and peace of mind for aging individuals and their families. SafelyYou primarily delivers its solutions to care organizations via enterprise/B2B channels.

📋 Description

• Own installation, configuration, and activation of on-premises equipment within customer facilities and environments • Configure and manage out-of-band access • Troubleshoot installation and sensor performance issues • Test installations end-to-end and prepare them for production • Support the Tier 1 offshore support team responding to automated alerts involving unstable on-premise equipment • Participate in the on-call rotation for critical customer issues • Respond to, troubleshoot, and resolve on-premise equipment issues remotely • Use SLAs to improve support processes and response • Strategize on process improvements and tools to reduce support volume and expedite troubleshooting • Provide customers with a high-quality experience through written and verbal communication • Create SOPs and knowledge-base articles • Cross-train team members • Maintain service uptime SLAs and interface with customers and vendors • Analyze metrics to improve service quality and maintain SLAs • Support community onboarding and ongoing customer support

🎯 Requirements

• Candidates must be located in the United States • Minimum 4+ years of related work experience deploying hardware within a customer’s network and remotely managing deployment • Minimum 3+ years of related work experience as a Linux System Administrator • Bachelor's degree in a technical discipline, such as Information Systems or Network Engineering, or equivalent experience • LAN and WLAN network architecture; advanced knowledge of DHCP, VLAN, static routing, and IP addressing • Hands-on experience troubleshooting WiFi performance for edge devices on a customer network • Hands-on experience integrating with customer network security and compliance technology across different platforms and vendors • Advanced Linux system management, including NVIDIA GPU, network interface configuration, and troubleshooting • Working knowledge of SSM, Docker, and Grafana; ability to assess system health and diagnose issues using reporting and common CLI • Proficiency with Linux commands and AWS SSM/SSH • Proficiency configuring servers, switches, camera devices, routers, VLANs, NAT/PAT • Strong customer communication and service skills; ability to work in a fast-paced startup environment • Ability to communicate with technical and non-technical audiences professionally • CCNP certification in good standing (nice to have) • Ability to automate and perform QA on workflows via Ansible/Python scripts (nice to have) • Previous project management experience (nice to have)

🏖️ Benefits

• A mission-driven company culture • Fully remote • Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision • 401k Program • Monthly Education, Well-being & WFH stipends • Non-accrual PTO • Growth Potential • Company Retreats • Medical & Family/Parental Leave