Customer Service Representative – Bilingual, English/Spanish

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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SafeRide Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

Healthcare • Healthcare Insurance • Transport

SafeRide Health is a company that enhances non-emergency medical transportation (NEMT) through advanced technology and a digitized network, ensuring patients access the right care at the right time. They offer a tech-first, member-centric approach enabling seamless access to transportation services, customizable platforms to fit any health plan, and real-time visibility into rides for reliability and peace of mind. SafeRide Health partners with a broad network of transportation providers to offer nationwide coverage and flexible services, focusing on improving access to life-sustaining care and transforming patient transport experiences.

📋 Description

• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans in both English and Spanish • Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion • Confirm member eligibility and review transportation benefits • Respond to member inquiries regarding transportation services in both languages • Identify and assess members’ additional needs and escalate when appropriate • Intake and document member concerns and complaints in accordance with internal guidelines • Collaborate with internal departments to resolve real-time service issues • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Minimum of one (1) year of inbound call center experience in a high call-volume environment • Fluency in English and Spanish (verbal and written), including the ability to communicate clearly and professionally in both languages • Ability to type at least 35 words per minute accurately • Strong verbal and written communication skills • Demonstrated ability to remain calm and professional in high-stress situations • Ability to work flexible shifts • Must pass a criminal background check and sanctions screening • Dedicated, quiet, well-lit workspace free from interruptions • Notebook or desktop computer with minimum processing speed of 1.6 GHz and 16 GB usable RAM available • High-speed wired broadband internet: minimum 150 Mbps in a dedicated environment or 300 Mbps in a shared environment (backup provider preferred) • Preferred: Experience working with Medicaid, Medicare, or Non-Emergency Medical Transportation (NEMT) guidelines • Preferred: Knowledge of health insurance programs and benefits • Preferred: Experience serving geographically and culturally diverse populations

🏖️ Benefits

• Career growth and development opportunities within a rapidly growing healthcare organization • Competitive hourly pay • Quarterly performance-based incentive opportunities • Medical, dental, and vision insurance • 401(k) with company match • Paid time off and paid sick leave • Paid company holidays