Representative II

Job not on LinkedIn

🔥 6 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $26 - $39 / hour

⏰ Full Time

🟢 Junior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SAG-AFTRA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 Non-profit

🏥 Healthcare

🛡️ Insurance

Non-profit • Healthcare • Insurance

SAG-AFTRA is a performers' labor organization (Screen Actors Guild - American Federation of Television and Radio Artists) that provides and administers health and retirement benefits for eligible participants and their dependents. The SAG-AFTRA Health Plan and the SAG-Producers Pension Plan offer health care benefits, a Senior Performers Health Reimbursement Account, and pension/retirement benefits; the organization also provides information and services for submitting earnings and contributions. Contact information and plan administration details are provided on its pages (address: 3601 West Olive Avenue, Suite 300, Burbank, CA).

📋 Description

• Answer incoming calls and inquiries for the Plan Office • Serve as the primary source of general information and key communication point with participants • Provide customer service as participants' first point of contact • De-escalate conflicts and potentially difficult calls or inquiries • Provide in-person walk-in support • Manage email inquiries, including addressing, distributing, and responding to messages in the HBO email queue • Manage chat inquiries, including addressing, distributing, and responding to messages in the HBO chat queue • Support process improvement and optimization • Handle more complex inquiries • Apply retiree health benefits and vendor inquiry management procedures • Identify and document error trends, inform management of operational problems, and provide resolutions • Attend and participate in assigned meetings and report on major points and actions when required • Perform other duties as assigned • Work under limited supervision

🎯 Requirements

• Bachelor's degree or higher • 1+ years in a customer service position in a customer-centric organization • Intermediate or advanced knowledge of plan benefits and limitations • Knowledge of CPT, ICD9, HCPCS codes, and COB rules • Knowledge of medical terminology • Excellent written and verbal communication skills • Strong typing skills • Good math skills • Excellent PC computer skills, specifically Microsoft Outlook, Word, and Excel • Ability to meet production and quality goals • Ability to work under time constraints and meet deadlines • Ability to multitask, including documenting the system during a call • Ability to maintain confidentiality • Ability to manage callers and situations professionally, tactfully, and courteously • Ability to quickly acquire knowledge of retirement, health, and insurance plans and Plan system applications • Ability to listen and ascertain caller needs • Ability to handle multiple interruptions and changing priorities • Ability to successfully perform all duties of HBO Rep I

🏖️ Benefits

• Health and retirement benefits provided by the Plans • Equal employment opportunity protections • Reasonable accommodation for people with disabilities

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