Enterprise Practice Director – CE, F&O

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

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👻 Ghost score 12%

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sa.global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

⚖️ Legal

📣 Marketing

📦 Logistics

Legal • Marketing • Logistics

sa. global is a leading Microsoft Implementation Partner specializing in project-based cloud ERP and CRM solutions. The company provides expert consulting, implementation, and support services for Microsoft's cloud-based business applications, including Dynamics 365 for Finance, CRM, and enterprise resource planning systems. sa. global is well-regarded for its ability to integrate AI-driven enhancements into Microsoft's cloud solutions, strongly emphasizing services for the professional services sector and project-driven businesses.

📋 Description

• Own the overall strategy, direction, performance, growth, and profitability of the Microsoft Dynamics 365 CE + F&O Enterprise Practice across Canada and the United States • Lead transformation of the D365 Enterprise division into an AI-first business • Embed Microsoft Copilot, agents, Azure AI, and AI-enabled delivery tooling across sales, delivery, and client support • Shift the business from selling hours toward industry IP, AI-enabled solutions, recurring revenue, and scalable client outcomes • Establish priorities, operating expectations, measurable goals, and actionable plans • Align delivery, sales, customer success, and functional leadership around a common vision • Lead, coach, develop, and hold practice leaders and team members accountable • Develop leadership capability, succession plans, workforce plans, and hiring strategies • Own financial performance and P&L, including budgets, forecasts, revenue, margin, utilization, capacity, profitability, backlog, pipeline, and forecast accuracy • Oversee significant Microsoft Dynamics 365 CE and F&O implementations and client engagements • Ensure delivery governance, methodology, quality, risk management, resource planning, and recovery plans • Serve as executive sponsor and trusted advisor for strategic clients • Build senior client relationships and resolve complex delivery, commercial, and relationship challenges • Establish operating rhythms for reviewing financial, people, delivery, pipeline, capacity, and risk performance • Drive execution, accountability, operational improvement, and collaboration across a global matrixed organization

🎯 Requirements

• Significant leadership experience within a Microsoft Dynamics 365 consulting, professional services, systems integration, or similar technology services environment • Strong understanding of Microsoft Dynamics 365 across Customer Engagement / CRM and Finance & Operations / ERP applications • Strong working understanding of enterprise AI, including Microsoft Copilot, Copilot Studio, agents, Azure AI, and the Microsoft data platform • Proven experience leading a sizable consulting or professional services practice, business unit, or delivery organization • Experience leading a change from time-and-materials services toward industry IP, managed services, recurring revenue, or outcome-based offerings • Demonstrated P&L ownership, including revenue, margin, forecasting, utilization, workforce planning, and profitability • Proven experience building and leading high-performing teams • Ability to establish expectations and manage performance and accountability at individual and leadership levels • Experience leading complex enterprise implementations and managing executive client relationships • Industry orientation and credibility leading conversations on business outcomes and industry challenges • Strong commercial judgment supporting sales, solutioning, estimating, pricing, and contract discussions • Track record of driving execution at pace and turning strategy into measurable results within defined timeframes • Ability to lead through organizational change, competing priorities, and ambiguity • Strong executive presence and ability to influence across functional and organizational boundaries • Excellent communication, decision-making, and problem-solving skills • Preferred: experience in global or matrixed consulting organizations; scaling Microsoft Dynamics practices; Microsoft ecosystem relationships; industry-specific Dynamics solutions; Power Platform, Azure, Copilot, and related data and AI capabilities; launching AI-enabled Dynamics 365 solutions; commercializing industry IP, accelerators, or repeatable solutions

🏖️ Benefits

• Not specified in the posting