Manager, Customer Experience Operations

Job not on LinkedIn

🔥 14 hours ago

🍑 Georgia – Remote

🍑 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Saia Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

🚗 Transport

Logistics • Transport

Saia Inc. is a dedicated transportation company with over a century of experience in the industry. Known for its people-focused and safety-driven approach, Saia offers a range of services including logistics, cargo handling, and freight transportation. The company emphasizes stability, teamwork, and a commitment to doing things the right way for its employees, customers, and the community.

📋 Description

• Manage programs, processes, and technology solutions that improve customer interactions and service delivery • Oversee business processes supporting the Salesforce Service Cloud implementation • Gather operational requirements and design consistent workflows • Coordinate solutions across terminal and corporate stakeholders • Coordinate enhancements and ongoing business support for customer experience platforms • Lead improvement initiatives addressing service gaps and streamlining operational processes • Coordinate enhancements to customer onboarding practices across channels • Translate customer feedback, interaction trends, and operational data into actionable insights • Identify training opportunities and measure improvement results • Coordinate requirements, deliverables, and implementation activities with Customer Service, Operations, Sales, Information Technology, Quality, Claims, Billing, and other stakeholder groups • Manage assigned employees by establishing performance expectations, providing coaching and feedback, evaluating performance, and supporting professional development

🎯 Requirements

• Bachelor's degree in business administration, operations management, or a related field (preferred) • 5+ years of progressive experience in customer experience or customer operations, including managing or supervising a team • Experience in the transportation or logistics industry • Experience with implementation and management of Salesforce Service Cloud in a decentralized environment • Experience with VOC survey tools • Experience with performance analytics programs • Ability to remain stationary for extended periods while working at a computer or desk • Frequent use of hands and fingers for typing, handling documents, and operating office equipment • Occasional lifting/carrying of office materials/boxes up to 25 lbs • Adequate vision and hearing (with or without correction) • Occasional movement, bending, and reaching for office tasks or meetings • Some travel may be required, including overnight travel

🏖️ Benefits

• Competitive compensation • Great benefits • Professional development support • Coaching and feedback • Performance evaluation and career advancement opportunities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume