Customer Engagement Specialist

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Proactively engage existing and prospective MSS customers to build relationships, understand needs, and promote cybersecurity service adoption • Conduct outreach through virtual meetings, phone, email, and occasional in-person visits • Educate customers on the MSS portfolio and help identify suitable cybersecurity solutions • Identify service opportunities and coordinate follow-up with the Outreach Director and MSS teams • Maintain customer relationships through periodic engagement and follow-ups • Represent the MSS program at conferences, government events, outreach sessions, and informational booths • Support outreach campaigns, webinars, customer information sessions, and engagement initiatives • Collaborate with technical and service delivery teams to address inquiries and connect customers with subject matter experts • Track and document engagement activities, opportunities, and follow-up actions using CRM and reporting tools • Gather customer feedback and recommend improvements to outreach effectiveness and customer experience • Coordinate marketing materials, service descriptions, presentations, and collateral with the Outreach Coordinator • Support monitoring and reporting of engagement activities and contributions to MSS adoption and growth • Ensure communications align with DIR-approved outreach plans, program requirements, and communication guidelines

🎯 Requirements

• Bachelor's degree and 10 years or more of related experience; additional relevant experience may be considered in lieu of a degree, subject to company requirements • Experience in customer engagement, customer relationship management, outreach, account support, business development, or related customer-facing roles • Strong interpersonal, verbal, and written communication skills, with ability to engage government customers and diverse stakeholders • Ability to build professional relationships, understand customer needs, and communicate the value of services and solutions • Ability to work independently in a remote environment, manage multiple customer engagements, and coordinate activities across internal teams • Proficiency with Microsoft Office applications and familiarity with CRM tools • Willingness and ability to travel within Texas for customer visits, conferences, and outreach events as required • Must be a US Citizen • Must pass a CJIS Criminal Justice background investigation and maintain required CJIS eligibility throughout employment • Experience with state and local government agencies, higher education institutions, or public-sector organizations preferred • Familiarity with cybersecurity, managed security services, or IT service offerings preferred • Experience supporting outreach campaigns, webinars, conferences, trade shows, or government events preferred • Experience using CRM systems to track customer interactions and service opportunities preferred • ITIL v4 Foundation certification or greater preferred