Service Desk Agent

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Receive incoming and make outgoing phone calls to FAA employee and non-employee users globally in support of the US and its interests abroad. • Interact with end-users to support, resolve, track, and manage technical problems within ServiceNow. • Communicate with end-users via telephone, email, and chat. • Resolve account, operating system, application, software, mobile device, desktop, and network issues. • Troubleshoot and resolve technical issues using industry best practices and FAA direction; document steps taken. • Collect and document information for escalation to Level 2 technical teams when requests cannot be resolved on first contact. • Provide support for PC off-the-shelf (COTS) products and enterprise-wide customer applications. • Create knowledge-base documentation describing encountered issues and resolutions; help improve technical support processes and documentation. • Use ITSM and ServiceNow ticket processes to document actions taken.

🎯 Requirements

• High School degree and sufficient technical expertise or certification; or Associates degree related to Computer and Information Technology. • Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills. • Must be willing to work effectively within a team environment in a fast-paced support role. • Technical proficiency in supporting MS Office 2016+, Windows 7-10, Active Directory, Networks and other COTS products (desired). • US Citizenship. • Ability to obtain a Public Trust clearance.