ServiceNow Developer

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

👻 Ghost score 10%

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Design, configure, and maintain ServiceNow Customer Service Management capabilities, including Case Management, Service Operations, Knowledge Management, customer portals, request and entitlement management, digital engagement, and self-service • Design customer and mission support workflows • Develop and maintain service catalogs, workflows, dashboards, reports, and automation • Configure integrations between ServiceNow CSM and enterprise systems using REST APIs, Integration Hub, and approved middleware • Lead implementation and configuration of ServiceNow Now Assist capabilities • Configure AI-powered features including case summarization, recommended responses, knowledge generation, search augmentation, conversational experiences, and Virtual Agent enhancements • Develop AI operational procedures for model access, prompt and output governance, data protection, human review, monitoring, and auditing • Support AI capability testing, validation, and accreditation in accordance with Government security and compliance requirements • Establish and maintain governance processes for Now Assist and Generative AI, including responsible AI, data classification, auditability, access controls, risk assessments, and change management • Collaborate with ISSO/ISSM personnel to align AI implementations with RMF 2.0, DoD cybersecurity guidance, privacy policies, and approved AI governance frameworks • Serve as primary technical lead for ServiceNow CSM and Now Assist operations • Monitor application health, performance, and AI feature effectiveness • Troubleshoot availability, access control, AI capability, integration, knowledge, and search issues • Support upgrades, patching, release management, backup, and recovery • Maintain operational documentation, SOPs, architecture diagrams, and governance artifacts

🎯 Requirements

• Bachelor's degree and 9+ years of industry experience; relevant years of experience may be accepted in lieu of degree • Minimum of a Secret clearance required • ServiceNow Certified System Administrator (CSA) • ServiceNow AI or Now Assist implementation experience • Experience establishing AI governance frameworks in regulated environments • Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments • Familiarity with DoD AI Ethical Principles • Familiarity with AI governance and operational oversight processes • Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers

🏖️ Benefits

• Equal Opportunity Employer