ServiceNow IT Operations Management Architect

Job not on LinkedIn

🔥 2 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

👻 Ghost score 10%

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Architect and maintain an enterprise CMDB in ServiceNow, including scheduled Discovery, configuration audits, and dashboard reporting of data inconsistencies • Lead Service Mapping of mission-critical applications to underlying infrastructure and establish accurate CI relationships • Drive data migration from third-party discovery/dependency-mapping tools into ServiceNow and establish Continuous Discovery and ongoing CMDB management • Sustain high CMDB accuracy across tens of thousands of configuration items • Architect a ServiceNow Monitoring & Event Management AIOps platform with event correlation, dynamic and predictive thresholds, and automated remediation workflows • Design and deliver integrations with Splunk and other enterprise monitoring tools, operational dashboards, standard operating procedures, and readiness-review artifacts • Support consolidation of network and security operations into a unified, AIOps-enabled operations center • Integrate security and infrastructure data sources, including Nexpose vulnerability-scan data, into ServiceNow risk workflows • Design integration patterns across Microsoft Azure, Entra ID, data pipelines, Splunk, dependency-mapping tools, and network emulation/test tooling • Lead automation, orchestration, and infrastructure event-management improvements in ServiceNow • Advise on and architect an advanced automation and AI roadmap covering RPA, AI/ML, virtual agents, natural-language interfaces, knowledge management, and AI-powered search

🎯 Requirements

• BS and 18 years overall experience (4 years of experience in lieu of degree) • 15+ years of enterprise IT architecture experience, with deep specialization in ServiceNow ITOM and CMDB strategy • Ability to obtain and maintain a public trust requiring U.S. Citizenship • Demonstrated expertise across Discovery, Service Mapping, Event Management, and Software Asset Management • Hands-on experience architecting AIOps / Event Management environments, including integrating ServiceNow with monitoring tools such as Splunk, SMARTS, or Dynatrace • Proven track record sustaining CMDB accuracy and managing large-scale CI inventories on enterprise or federal programs • Strong Microsoft Azure and AWS hybrid-cloud integration experience, including building ServiceNow catalogs aligned to cloud service delivery • Experience operating in federal or otherwise regulated environments • Core disciplines in automation, orchestration, discovery, and event management • Experience integrating vulnerability-management tooling (Nexpose or equivalent) into ServiceNow for risk-management workflows • Experience with AI-enabled service operations, including ServiceNow with OpenAI / NLP virtual agents • Background designing multi-year IT modernization roadmaps, service catalogs, automated provisioning, and chargeback models • ServiceNow certifications such as CIS–Discovery, CIS–Event Management, CIS–ITOM/CMDB, and relevant AIOps credentials • Experience migrating from third-party discovery or dependency-mapping tools into ServiceNow