Salesforce
10,000+ employees
Founded 1999
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.
Customer Success Manager – Director
🕒 May 16
🏢🏡 San Francisco – Hybrid
💵 $171.2k - $273k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
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Salesforce
10,000+ employees
Founded 1999
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.
📋 Description
• drive a holistic success strategy aligning internal platform investments with long-term business objectives • build trusted relationships with internal executive teams to identify and mitigate strategic risks • orchestrate cross-functional teams in a matrixed environment • serve as the primary subject matter expert during critical incidents
🎯 Requirements
• 7+ years of experience in Customer Success, strategic consulting, or SaaS platform leadership • ability to analyze complex technical concepts and translate them into clear business terms • experience supporting enterprise-scale Sales Cloud or Service Cloud deployments • deep knowledge of architecture, advanced capabilities like Agentforce, and ecosystem integrations • experience leading cross-functional teams through high-stakes situations
🏖️ Benefits
• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program
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