Engagement Delivery Manager – Slack

🔥 1 minute ago

🦞 Maine, New Hampshire, +5 more states – Remote

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💵 $117.4k - $216.9k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Logo of Salesforce

Salesforce

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead engagements through the full Salesforce Delivery Methodology lifecycle: Discover, Define, Design, Deliver, Deploy, Scale, Monitor & Control • Help customers launch and mature on Slack, including driving adoption of Slack AI • Partner with Enterprise customers to align scope, objectives, and success measures • Build senior client relationships and provide strategic guidance on delivery execution and AI-driven ways of working • Continuously improve delivery methodology programs using AI-native delivery practices • Ensure projects are delivered on time and on budget; manage key issues and risks • Work cross-functionally to bring the right resources, including AI tooling, to each engagement • Support customers extending Slack through integrations with Salesforce products such as Sales Cloud, Service Cloud, and Agentforce

🎯 Requirements

• 8-10+ years of program/project delivery experience for Engagement Delivery Manager, or 10-12+ years for Senior Engagement Delivery Manager, preferably in SaaS and/or professional services • 5+ years of program management experience, preferably within a SaaS organization • Working knowledge of, or ability to quickly ramp on, the Salesforce Delivery Methodology and Slack AI product capabilities • Strong leadership, energy, problem-solving, and decision-making abilities • Excellent communication skills with customers and internally, including comfort presenting and discussing at the C-level • Demonstrated ability to think creatively about a modern, AI-enabled delivery organization • Proven track record resolving issues and risks cross-functionally and collaboratively • Confidence building relationships with customers and internal partners • Natural curiosity, love of learning, and habit of sharing knowledge • Strong sense of urgency in driving projects to completion, balanced with knowing when to ask for help • Familiarity with Salesforce products and how they integrate with Slack is a plus, though not required

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles

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