Qualified Success Architect – Global SMB

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $147.4k - $221k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead customers through onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent • Manage a higher-volume book of SMB accounts using agentic tooling and AI-assisted workflows • Partner with Marketing, Sales, RevOps, and IT stakeholders to design inbound pipeline generation strategies • Architect and implement Qualified solutions integrating with Salesforce, marketing automation platforms, routing workflows, and GTM systems • Guide configuration and optimization of AI-powered buyer engagement experiences across web and email • Translate business objectives into technical designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals • Establish scalable data models, integrations, governance, and operational best practices with Enterprise Architects, RevOps teams, and technical administrators • Educate customer teams on agentic marketing, AI SDR operations, inbound conversion optimization, and pipeline acceleration • Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends • Deliver strategic recommendations and ongoing optimization plans • Conduct Executive Strategic Business Reviews and roadmap discussions • Partner with Product, Engineering, Sales, and Marketing to surface feedback and improve implementation outcomes • Advise customers throughout their lifecycle to maximize platform value and achieve measurable outcomes • Support expansion and renewal conversations by identifying deeper adoption opportunities • Bring AI-driven go-to-market innovation and industry best practices to customers and internal teams

🎯 Requirements

• 3–5 years of SMB, mid-market, or enterprise software experience • Hands-on experience with AI tools and a track record of building or experimenting with personal AI agents or workflows • Ability to operate efficiently in a fast-paced, higher-volume book of business using agentic tooling • Excellent interpersonal, communication, persuasion, presentation, and writing skills • Deep working knowledge of Salesforce CRM • Working knowledge of marketing automation systems • Knowledge of web and scripting technologies, including HTML, CSS, and JavaScript • Knowledge of SaaS applications • Outstanding problem-solving skills and ability to meet business requirements with technical solutions • Willingness to work in a fast-paced startup environment with multiple roles • Bachelor's degree • Passion for helping customers succeed with software solutions

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Certain roles may be eligible for incentive compensation and equity • AI agents to accelerate impact and support professional effectiveness