Senior Solution Architect – Marketing, Data360, Agentforce Contact Center

🔥 0 minutes ago

🐊 Florida, Illinois, +2 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $123.1k - $227k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Serve as a strategic, trusted advisor for PACE industry clients • Leverage expertise in Marketing Cloud, Agentforce Contact Center, and/or Data360 to drive business value • Lead workstreams in sophisticated enterprise customer engagements • Guide customers and colleagues in rationalizing and deploying emerging technologies • Guide agents to support delivery outcomes • Collaborate across client organizations and teach complex concepts • Identify and proactively manage risks through complete resolution • Manage customer expectations and negotiate solutions with customers and third-party partners • Review and correct project/program direction, approach, and key artifacts • Drive program vision and articulate project strategies enabling Salesforce platform technologies • Analyze requirements and information, craft comprehensive solutions, and secure customer acceptance • Resolve root causes, remove roadblocks, and recommend corrective action • Interact with customer product owners, business process owners, technical resources, and C-suite stakeholders

🎯 Requirements

• 7+ years of relevant experience for Solution Architect; 10+ years for Sr. Solution Architect • Enterprise-level project experience using waterfall and agile software development methodologies throughout the whole life cycle • 1+ years of PACE Industries experience for Solution Architect; 3+ years for Sr. Solution Architect • Extensive experience with configuration and customization with Marketing Cloud and/or Data360 • PACE Industry-specific experience • Experience with AI toolchains such as Claude, Cursor, and Elements Cloud • Expert-level experience defining system architecture landscapes, identifying gaps between current and desired end states, and delivering comprehensive solutions • Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs • Experience documenting business processes and wire-framing system designs using process flow diagram tools, UML, and sequence diagrams • Strong presentation, written, and verbal communication skills • Ability to work across diverse stakeholder roles and organizational levels • Experience qualifying a large-scale/enterprise implementation with multiple workstreams • Ability to travel up to 50% • Bachelor’s degree in Technology, Engineering, or a related quantitative discipline is an asset; equivalent demonstrable work experience in lieu of a degree will be considered • Proven results delivering high-value business outcomes using an agile approach • Proven results leading customer and/or partner success stories • Relevant Salesforce certifications and accreditations are an asset • Consulting experience is strongly recommended

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles