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Technical Trainer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

Where this job comes from

Posted on GovCIO's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of GovCIO

GovCIO

1001 - 5000 employees

Founded 2010

💼 Consulting

🏛️ Government

🔒 Cybersecurity

Consulting • Government • Cybersecurity

GovCIO is a technology company that specializes in providing digital solutions and IT services to government agencies. Their focus is on transforming public sector operations through innovative technology, thereby enhancing the efficiency and effectiveness of government services.

📋 Description

• Develop, maintain, and update instructor-led training, virtual training, Knowledge Base articles, Standard Operating Procedures, and other learning resources • Deliver engaging and professional training sessions to technical and non-technical audiences using instructor-led, virtual, and self-paced learning methods • Translate complex operational and technical concepts into clear, concise, and user-friendly content • Collaborate with program management, operational team, product managers, technicians, engineers, and training team to identify training needs and develop effective learning solutions • Evaluate training effectiveness and recommend improvements to increase learner engagement, knowledge retention, and user adoption • Ensure training materials remain current with system enhancements, process changes, and evolving business requirements • Support new technology implementations, system releases, and operational initiatives through development and delivery of training content • Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission success

🎯 Requirements

• Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology, or a related field and 5 yrs of experience (or equivalent combination of education and experience) • Minimum 2 year of experience developing training content, technical documentation, or knowledge materials • Experience delivering classroom, virtual, or webinar-based training to diverse audiences • Experience supporting operational, technical, healthcare IT, government, or enterprise technology environments preferred • Demonstrated ability to manage multiple projects and priorities in a fast-paced environment • Excellent communication skills and ability to speak clearly, confidently, and comfortably with a wide range of audiences • Ability to communicate effectively both verbally and in writing, including status reports, scoping documents, lessons learned, roadblocks / impediments and other training related documentation • Ability to communicate ideas in both technical and user-friendly language • History of consistently meeting or exceeding established individual performance objectives and goals • Calm and focused ability to handle high-pressure escalations, roadblocks / challenges, and customer expectations • Must be a team player • Regular and reliable attendance is required • Must be able to obtain and maintain a Public Trust Security Clearance • U.S. citizenship required • Strong technical writing, editing, proofreading, and content development skills preferred • Experience creating multimedia learning content, including videos, interactive tutorials, and web-based training preferred • Excellent presentation, facilitation, and public speaking abilities preferred • Proficiency with Microsoft 365 applications, including Word, PowerPoint, Teams, SharePoint, and Outlook preferred • Experience with Learning Management Systems (LMS) and e-learning development tools preferred • Ability to create visual training materials, process flows, and instructional content preferred • Knowledge of adult learning principles, instructional design methodologies, and training best practices preferred • Ability to learn and understand new technologies, applications, and operational processes quickly preferred • Strong work ethic and accountability • Effective time management and multitasking ability • Dependable, punctual, and customer-focused • Team-oriented with a collaborative mindset • Attention to detail and quality • Problem-solving and analytical thinking • Confident, calm, and clear communicator

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