Healthcare Support Specialist

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Salvo Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🍽️ Food & Beverage

📣 Marketing

💰 $10.5M Seed Round on 2022-08

Consulting • Food & Beverage • Marketing

Salvo Health is a healthcare platform focused on modernizing care, particularly for providers treating patients with obesity and related conditions. It combines cross-functional care and tech-enabled tools to deliver better outcomes for both patients and providers. The platform supports various conditions such as GLP-1 & AOM, IBS, Obesity, and MASH & MASLD, offering continuous care through 24/7 messaging and monthly virtual visits. Salvo Health emphasizes personalized support through its mobile app, providing tools, teams, and customized resources for patients to manage their conditions. The care plans adapt in real-time and integrate into providers' existing workflows by documenting adherence data directly into practice EHRs, thereby improving care efficiency and reducing ER visits.

📋 Description

• Respond to patient inquiries through chat, email, and internal messaging • Explain billing, CPT codes, coverage, device returns, and related topics in patient-friendly language • Maintain a supportive, empowering, and solution-oriented tone • Follow up proactively until issues are fully resolved • Document interactions clearly and accurately • Follow workflows for benefit checks, escalations, and provider-office boundaries • Ensure information provided to patients is consistent with Salvo policies and updated processes • Troubleshoot app, onboarding, and device-setup issues before escalating • Identify recurring issues and flag them to leadership • Adapt to new tools, workflows, and process updates • Monitor Slack for team tags and respond promptly when not on calls • Partner with Engagement for smooth handoffs and aligned messaging • Support teammates by sharing knowledge and answering questions • Attend meetings and trainings prepared and camera-ready • Own the support queue, follow-ups, and accuracy • Ask questions and seek clarity when unsure

🎯 Requirements

• 3+ years of experience in healthcare billing, health insurance support, or a related patient-facing support role • 3+ years of experience breaking down complex topics such as billing, CPT codes, coverage, and device returns into patient-friendly explanations • Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously • Experience conducting patient or customer conversations while documenting and troubleshooting in real time • Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows • Ability to sit at a workstation for extended periods using a computer and headset to support patients • Excellent interpersonal, verbal, and written communication skills with the ability to simplify complex information • Proven experience handling confidential and sensitive patient data in compliance with HIPAA • Ability to thrive in a fast-paced, high-growth environment with evolving processes and expectations • Strong attention to detail and accuracy in documentation, follow-ups, and patient communication • Goal-oriented with a focus on delivering high-quality support and meeting performance expectations • Remote work experience preferred • Bilingual a plus (English/Spanish) • Must have a hard-wired, high-speed internet connection