Customer Support, Market Data Specialist II

🔥 17 hours ago

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yes Energy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

⚡ Energy

☁️ SaaS

🤝 B2B

Energy • SaaS • B2B

<Yes Energy> Yes Energy is a provider of comprehensive power market data and analytics that helps traders, asset managers, utilities, and other energy professionals make data-driven decisions. They offer historical and real-time market data, forecasts, analytics tools, API access, and cloud-based delivery through SaaS products for position management, market signals, and submission services. Yes Energy focuses on consolidating workflows for B2B customers in the energy sector with expert support and partner programs.

📋 Description

• Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries • Consult with users to identify and implement efficient ways to use Yes Energy’s tools for their specific needs • Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets • Educate users on key features and benefits, translating technical capabilities into business value • Collaborate with Product Management and Customer Success to escalate recurring issues and advocate for user-experience improvements • Document, track, and resolve inquiries within the CRM while meeting or exceeding established Service Level Agreements • Maintain high-quality support through proactive communication and reliable technical expertise • Drive team skill development through skill sharing and ticket collaboration • Participate in an on-call rotation schedule

🎯 Requirements

• Minimum of 3 years in technical support, helpdesk, or technical sales roles • Experience managing workflows within CRM software such as Freshdesk, Jira, or Salesforce • Proven ability to translate complex technical information into concise, accessible solutions for customers • Comfortable delivering solutions via phone, email, and formal presentations • Proficient in using SQL as a primary tool for data investigation and troubleshooting • A curious mindset with a drive to master complex concepts and resolve sophisticated technical issues • A passion for exceptional service and a commitment to understanding the "why" behind customer needs • A proactive mindset focused on identifying and eliminating inefficiencies through process optimization • Experience in the energy industry or equities/commodities trading • Familiarity with Python, APIs, and data science/analysis • Proficiency in Oracle or Snowflake SQL environments • Prior experience with Yes Energy’s product suite

🏖️ Benefits

• Additional compensation for participation in the on-call rotation schedule • Real bonuses that are achievable and that you can impact • Medical insurance • 401(k) Plan with matching • Flexible vacation • Flexible work schedules • Formal and informal professional development investment and funding