Enterprise Implementation Consultant

🕒 Yesterday

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Logo of Samsara

Samsara

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment • create launch plans and a roadmap to increase product usage • track implementation progress, participation, product adoption, and account health • run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases • juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers • deeply understand the Samsara platform’s capabilities and explain them to customers of all types • champion, role model, and embed Samsara’s cultural values as we scale globally and across new offices

🎯 Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role • Enterprise SaaS experience preferred • experience supporting or working with technical products • solutions-oriented with strong problem solving & project management skills • excellent consultative skills with experience in end-to-end system implementations • proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software • passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment • diplomacy, tact, and poise under pressure when working through customer issues • Bachelor’s degree from a 4-year institution

🏖️ Benefits

• flexible, employee-led remote model • professional development stipend • comprehensive health and parental leave plans • performance-based bonus/variable pay • equity opportunities in a high-growth public company

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