Senior Program Manager I – Customer Success Programs

🔥 1 hour ago

🐻 Alaska, California, +3 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $102k - $137.2k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Partner with business stakeholders to identify, scope, prioritize, plan and execute strategic programs that improve the customer and employee experience and deliver tangible results • Work with cross-functional leaders to scope projects, align objectives, and engage stakeholders to deliver outcomes aligned with key business objectives • Measure results of projects and report out on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence • Build processes, tools, dashboards, and reportable KPIs that scale and mitigate risks through proactive solutions and communications • Champion, Role Model, and Embed Samsara’s Cultural Principles

🎯 Requirements

• Bachelor's Degree from a 4-year institution • 6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role • Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business • Strong program management tool-kit, including problem solving and decision making skills • Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers • Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs.

🏖️ Benefits

• Flexible, employee-led remote model • Comprehensive health and parental leave plans • Professional development stipend • Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles)