Senior Support Engineer

🕒 August 27

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sanity.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Sanity. io is a content platform that provides a customizable and composable content management system (CMS). Offering features like real-time collaboration, open-source editing interfaces, and seamless API integrations with popular technologies like React, Vue, and Next. js, Sanity empowers teams to create and manage content across multiple channels and platforms. Its Content Lake provides no-ops content storage and distribution, ensuring content is synced and available as data, facilitating e-commerce, marketing, and media applications. Renowned for its flexibility and support for developers and content creators, Sanity serves as a critical content infrastructure for enterprise-level businesses, enabling them to innovate and scale efficiently. With its focus on treating content as data, Sanity aims to maximize content velocity and drive business forward in the Composable Era.

📋 Description

• Independently own and resolve complex technical issues for enterprise customers • Lead investigations into ambiguous or high-severity issues and liaise during incidents • Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports • Provide informal mentorship and technical guidance to other Support Engineers • Collaborate with Product and Engineering to surface patterns and influence product improvements • Author and improve documentation, guides, and self-serve resources • Contribute to infrastructure, tooling, and workflow improvements within the Support organization • Participate in community support rotation and model high standards of clarity and empathy

🎯 Requirements

• Remote on the West Coast (PDT) in North America • 4+ years of hands-on experience in developer support or engineering roles • Strong experience debugging complex JavaScript/TypeScript and modern web applications, e.g., Next.js • Demonstrated success independently owning complex issues from diagnosis to resolution • Ability to provide informal mentorship and technical guidance • Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers • Bias toward improving systems, documentation, and processes • Comfortable operating under pressure while maintaining clarity and empathy • Curious, proactive, and energized by solving ambiguous problems

🏖️ Benefits

• Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth • Comprehensive health plans and perks • Healthy work-life balance that accommodates individual and family needs • Competitive salary • Stock options program • Highly-skilled, inspiring, and supportive team • Global, multi-culturally diverse group of colleagues and customers