Supervisor, Credit Training

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $28 - $43 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SanMar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🛒 Retail

Logistics • Manufacturing • Retail

SanMar is a leading supplier of wholesale apparel, offering a wide array of products such as T-shirts, outerwear, caps, activewear, and accessories. They offer products from various renowned brands like Nike, The North Face, and Carhartt. SanMar serves new and existing customers through detailed catalogs, custom apparel options, and numerous marketing tools. The company also emphasizes sustainability and offers compliance and safety solutions for its products. SanMar provides integrated services for custom apparel and uniforming solutions, catering primarily to businesses and organizations requiring branded or decorated apparel.

📋 Description

• Lead AR and Credit team training across AR, Credit, Resale, New Accounts, and Cash Applications • Coordinate new-hire onboarding, paperwork, time-clock setup, attendance policy review, IT setup, and interdepartmental meet-and-greets • Oversee training on AR and Credit processes, communication, customer service, and role-specific tasks • Maintain current and accessible Confluence process manuals and training materials • Partner with QA, AR Specialists, Supervisors, and Project Teams on refresher training and new project rollouts, including Adyen, ECMPro, and HRC • Improve training tools and explore platforms to unify department-wide training • Evaluate productivity, time management, department metrics, performance measurement, and forecasting • Provide weekly direction, assistance, feedback, and goal support to team members • Prepare and communicate regular performance evaluations and annual reviews • Collaborate with department leadership to set goals, track metrics, and communicate with stakeholders • Assist with departmental projects and proactively manage tasks • Serve as a point of contact across AR, Credit, Resale, New Accounts, and Cash Applications • Promote customer-focused practices aligned with SanMar Family Values • Communicate policy updates and ensure consistent implementation • Perform other assigned duties and comply with policies and standards

🎯 Requirements

• Bachelor's Degree or equivalent experience • Some experience in an Accounts Receivable department • Outstanding customer service skills and understanding of SanMar’s commitment to customer service • High level of competency with PC and software applications • Ability to communicate effectively individually and lead a group • Ability to work as part of a team, self-directed and with minimal supervision • Strong negotiating and decision-making ability • Excellent verbal and written communication skills • Ability to communicate with diplomacy and empathy and diffuse stressful situations through patience and understanding • Excellent time management skills • Positive and professional demeanor and approach • Ability to work standard hours of 8:00–5:00 PST • Ability to perform extended computer-based work, including keyboarding and use of standard office equipment • Ability to occasionally lift or move 10–15 pounds

🏖️ Benefits

• Annual discretionary bonus up to 10% of base salary • Paid time off accrued weekly based on hours worked, up to 112 hours per year to start • 8 paid holidays • 1 paid family day off • Comprehensive medical, dental, and vision benefits • 401k plan with $1-for-$1 match up to 4% of earnings, matched and vested at every pay cycle • Life insurance • Short- and long-term disability coverage • Paid maternity/paternity leave • Pet insurance • Periodic travel may be required • Reasonable accommodations may be available for individuals with disabilities