Customer Service Representative – Medical Self Pay

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Savista

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Savista is a full-service revenue cycle management provider with over 30 years of experience in the healthcare industry. They support healthcare organizations in improving financial outcomes by offering services such as AR management, denial management, clinical documentation integrity, eligibility & enrollment, and HIM outsourcing. Savista works as an extension of healthcare teams to optimize processes and increase efficiency to ensure compliance and drive patient-centered service quality. The company has garnered recognition and industry accolades for its effective and quality solutions.

📋 Description

• Resolve patient healthcare accounts by negotiating payment with patients/guarantors. • Complete daily account-related functions efficiently and timely to accelerate the patient-to-payment process. • Make inbound and outbound calls using an auto-dialer to negotiate payment plans. • Review account history in Savista’s database, client portals, and payment portals. • Maintain a 96% quality score through customer service and accurate documentation. • Follow up on third-party approvals, billing, and overdue account collections. • Answer patient or client calls and emails promptly and professionally. • Provide backup support to other departments as assigned. • Support Savista’s Compliance Program and handle patient information in a HIPAA-compliant manner.

🎯 Requirements

• High school diploma or GED. • At least one year of experience in healthcare customer service or a healthcare certification or degree. • At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content. • Experience accessing multiple databases simultaneously or managing multiple open screens to gather information for customers. • Experience with live, accurate documentation of customer encounters. • Demonstrated ability to meet performance objectives. • Demonstrated ability to navigate Internet Explorer and Microsoft Office. • Demonstrated experience communicating effectively with customers and simplifying complex information. • Experience with customer support including issue resolution management. • Must pass a pre-employment background and drug screen. • Must be available to work a shift between 9:30AM ET and 6PM ET.