Quality Assurance Specialist

Job not on LinkedIn

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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SCAN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

SCAN is a mission-driven healthcare organization focused on reinventing aging by delivering evidence-based, patient-centered care and coverage for older adults. It operates an integrated portfolio including health insurance plans with innovative benefits, in-home and virtual primary care, support programs for caregivers and homebound older adults, and specialized services for vulnerable populations. SCAN also invests in and partners with companies that advance care models and resources to help older adults remain healthy and independent at home.

📋 Description

• Ensure compliance with regulatory and company/departmental standards by monitoring staff and processes, and implementing corrective action, as required • Improve service quality and efficiencies by developing and implementing standards, workflows and processes that are compliant with regulatory requirements • Maintain regulatory compliance by remaining knowledgeable of regulations and contractual requirements related to customer service operations • Ensure the SCAN commitment of service excellence by ensuring that staff consistently provide a level of service that meets or exceeds the customer’s expectation • Identify and remediate deficient practices/processes by monitoring processes and staff interactions with customers • Provide management with feedback on staff performance and participate in coaching of the staff • Improve service quality by measuring the quality, effectiveness and efficiency of the customer experience • Support the Member Services Trainer by providing feedback on training needs

🎯 Requirements

• Bachelor’s degree preferred • 5+ years’ preferably within the healthcare industry • Demonstrated efficiency/effectiveness in a high call volume environment • 1+ years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred • Experience in the healthcare, insurance or pharmacy industry highly desirable • Excellent communication skills, both oral and written • Strong interpersonal skills, including excellent verbal communication skills

🏖️ Benefits

• Annual employee bonus program • Robust Wellness Program • Generous paid-time-off (PTO) - 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days • Excellent 401(k) Retirement Saving Plan with employer match • Robust employee recognition program • Tuition reimbursement