SAL Advocate

🕒 May 31

🌵 Arizona, Nevada, +2 more states – Remote

🌵 Arizona – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote ☕ Washington – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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SCAN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

SCAN is a mission-driven healthcare organization focused on reinventing aging by delivering evidence-based, patient-centered care and coverage for older adults. It operates an integrated portfolio including health insurance plans with innovative benefits, in-home and virtual primary care, support programs for caregivers and homebound older adults, and specialized services for vulnerable populations. SCAN also invests in and partners with companies that advance care models and resources to help older adults remain healthy and independent at home.

📋 Description

• Serves members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims and any other aspects of plan benefits and services. • Ensures member satisfaction by providing superior customer service and willingness to help at all times while maintaining a professional demeanor. • Educates members, family, providers and caregivers regarding benefits and plan options. • Accurately explains benefits and plan options in person, via email or telephonically. • Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. • Escalates appropriate member issues to management or other departments as required. • Consistently meets and/or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance. • Responds appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. • Takes ownership of the issue, focusing on providing solutions and options for members, as necessary through resolution of member issues. • Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed.

🎯 Requirements

• Ability to maintain calm demeanor at all times, including during highly charged situations. • Data entry and general computer skills (word processing, e-mail) required. • Effective communication (oral and written) skills. • Professional/pleasant telephone manner required. • Ability to handle large call volume, while providing excellent customer service at all times required. • Demonstrated efficiency/effectiveness in an environment with a high call volume.

🏖️ Benefits

• Annual employee bonus program • Robust Wellness Program • Generous paid-time-off (PTO) - 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days • Excellent 401(k) Retirement Saving Plan with employer match • Robust employee recognition program • Tuition reimbursement