Director of Clinical Operations – Video Engagement

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $135k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Scene Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Grant - Scene Health on 2023-09

Healthcare • SaaS • Pharmaceuticals

Scene Health is a healthcare technology company that provides a medication adherence platform combining a multilingual mobile app, asynchronous and livestream video directly observed therapy (DOT), and a clinical care team of pharmacists, nurses, and coaches. Its B2B SaaS solution serves health plans, public health departments, health systems, and life-sciences/CRO clients to deliver real-time adherence data, improve clinical outcomes, increase trial retention, and reduce costs. Scene Health’s services are evidence-based with numerous peer-reviewed publications demonstrating high observed adherence rates and measurable improvements in clinical metrics and utilization.

📋 Description

• Lead and scale the clinical team supporting Scene Health's asynchronous video-based care model • Own standards for video-based care, including clarity, empathy, tone, adherence support, and clinical accuracy • Set the vision and strategy for asynchronous video engagement to motivate, retain, and support patients • Identify, test, and scale video engagement approaches, formats, cadence, and messaging • Develop operating plans, team structures, staffing models, and performance expectations • Partner with Enrollment, Customer Success, Growth, Product, and HR to launch, optimize, and scale clinical programs • Lead, mentor, and grow nurses, pharmacists, health coaches, and support staff • Build performance frameworks measuring video engagement quality, patient engagement, and retention • Coach team members on on-camera presence and technique, including modeling high-quality video engagement • Oversee staffing, scheduling, coverage, service levels, and engagement targets • Implement QA programs evaluating video engagement effectiveness, clinical quality, and protocol adherence • Monitor performance and address engagement, quality, and compliance gaps • Standardize SOPs and escalation pathways • Ensure accurate and timely documentation for billing, reporting, and compliance • Use Salesforce, Talkdesk, and Scene's platform to track KPIs and inform operational decisions • Analyze performance data to identify engagement innovation opportunities and intervention needs • Represent the clinical video engagement function at external meetings and events

🎯 Requirements

• Clinical background (e.g., Nurse, Pharmacist, PA, or equivalent) • 10+ years of progressive leadership experience leading clinical teams, including in technology-enabled or digitally delivered care models • Experience building and coaching teams on video-based or camera-facing communication, such as telehealth, video coaching, or virtual care • Experience building team structures, performance frameworks, and engagement or retention metrics • Experience developing and enforcing clinical protocols, QA programs, and quality standards within scalable, tech-driven care models • Strong data and technology fluency, with hands-on experience using digital tools to manage operations and performance • Bachelor's degree required • Eligible to work in the United States • Visa sponsorship is not available • Preferred: experience leading digital health or virtual care programs • Preferred: experience working in a startup or health tech company • Preferred: experience partnering with hospitals, health plans, or public health organizations on quality improvement initiatives • Preferred: advanced degree (e.g., MBA, MPH, MScN) • Preferred: Spanish language capabilities

🏖️ Benefits

• Paid vacation • Paid sick leave • Paid holidays • Health insurance • Dental insurance • Vision insurance • Short-term disability • Long-term disability • 401(k) retirement savings plan • Professional development and growth opportunities • Remote work • Opportunity to work on a game-changing healthcare solution • Inclusive, equal-opportunity workplace