Consultant, Professional Services

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ScienceLogic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $21.2M Venture Round - ScienceLogic on 2022-10

Artificial Intelligence • SaaS • B2B

ScienceLogic is a provider of AI-driven observability and AIOps software that helps organizations observe, automate, and troubleshoot complex hybrid IT environments. Its ScienceLogic AI Platform (branded Skylar) combines hybrid cloud monitoring, network and application observability, automated root-cause analysis, workflow automation, compliance and configuration management, and extensive integrations to reduce mean time to repair (MTTR) and consolidate IT tools. The company delivers its platform as a SaaS solution (with rapid deployment options), targets enterprise and service-provider IT operations, and emphasizes AI/automation to drive operational efficiency, resiliency, and cost reduction.

📋 Description

• Serve as a trusted technical consultant and subject matter expert for the ScienceLogic product suite • Lead hands-on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions • Partner with customer technical and management teams to understand business and technical needs • Resolve issues and provide clear technical direction • Act as the internal customer advocate by driving problem resolution and communicating product feedback and future needs • Independently manage competing customer priorities, commitments, and project timelines • Collaborate effectively with internal teams • Create and maintain accurate project and technical documentation, including ticket activity and knowledge-base content • Support customer IT, security, Authority to Operate (ATO), audit, and change-management processes • Deliver consulting services remotely and onsite as customer engagements require • Maintain professionalism and customer satisfaction

🎯 Requirements

• U.S. citizenship and at least six years of experience supporting Federal customers • Bachelor’s degree in Computer Science, Engineering, or a related technical field • Strong enterprise infrastructure and systems administration experience across Windows and Unix/Linux environments • At least two years of hands-on Linux experience • At least four years of experience supporting or implementing enterprise infrastructure monitoring, network management, or application performance solutions such as ScienceLogic/EM7, SolarWinds, IBM Netcool/Tivoli, Nagios, HP OpenView, or comparable platforms • At least two years of experience with SNMP, including MIB architecture, traps, and/or Syslog alert configuration • Experience with MySQL databases • Scripting or automation experience using PowerShell, Bash/Linux scripting, Python, or PHP • Knowledge of enterprise integration technologies, including WMI and XML/SOAP • Strong troubleshooting, customer-facing, written, and verbal communication skills • Ability to work independently and collaboratively • Experience integrating enterprise monitoring solutions with ServiceNow, PagerDuty, or other IT service management platforms is a plus • Active Secret or Top Secret security clearance is a plus

🏖️ Benefits

• Comprehensive medical, dental and vision plans • 401(k) plan with employer match • Flexible Paid Time Off (FTO) • Two days of Volunteer Time Off (VTO) per calendar year • 5-year Service Milestone Sabbatical • Paid parental leave • Generous employee referral bonus program • Pet insurance • HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays • Regular virtual company-wide events, including cooking classes, yoga, meditation and more • Opportunity to learn and develop from industry experts