Senior Customer Success Manager, Sports Leagues & Competitions

🕒 May 12

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ScorePlay

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

⚽ Sports

📱 Media

☁️ SaaS

Sports • Media • SaaS

ScorePlay is an AI-powered media infrastructure company providing SaaS solutions that centralize, automate, and distribute sports media — including photos, short videos, and live broadcasts — for teams, leagues, competitions and broadcasters. Their product suite (Creator for DAM, Studio for MAM, and Pulse for Enterprise) offers automated AI tagging, scalable storage and custom integrations to streamline production, media workflows, and fan distribution across organizations.

📋 Description

• Manage and grow relationships with leagues, competitions, and federations across departments (media, digital, comms, operations). • Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI. • Ensure strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities. • Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact. • Map and monitor ScorePlay usage across all departments and entities in a league or competition. • Build frameworks to measure adoption and expand platform use to customer’s partners (e.g., clubs, sub-competitions, broadcasters, and partners). • Partner with customers’ teams and participants to align workflows and standardize media operations across their ecosystem. • Track key adoption and engagement metrics for your portfolio. • Build success dashboards and insights for both internal and external stakeholders. • Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems. • Partner with Product and Engineering to channel client feedback into product improvements.

🎯 Requirements

• 5-6+ years of experience in B2B SaaS, preferably in Customer Success, Account Management, or Project Management. • Skilled in managing enterprise or multi-stakeholder accounts (experience in tech or media is a plus). • Strong operational mindset: you know how to build processes, define success metrics, and scale systems efficiently. • Tech-fluent: comfortable discussing APIs, integrations, and product workflows with both technical and non-technical stakeholders.

🏖️ Benefits

• Strong level of equity