Principal Solutions Engineer – Strategic Accounts

🕒 September 25

🇺🇸 United States – Remote

💵 $204k - $300k / year

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 22%

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Scribe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

Scribe is a workflow automation platform that enhances team productivity by automatically creating and sharing step-by-step guides for internal processes. Designed for operations, customer service, and HR teams, it simplifies documentation, training, and onboarding by leveraging AI to generate SOPs, training materials, and process overviews. Scribe enables organizations to centralize their knowledge, reduce training times, and improve compliance with its easy-to-use features and integrations across various platforms.

📋 Description

• Own the technical layer of Scribe's largest and most strategic deals from discovery through close • Partner with Account Executives and Customer Success teams • Run tailored Scribe Optimize demos and lead proof-of-concept planning • Design proofs of concept connecting Workflow AI capabilities to measurable customer outcomes • Understand prospect business challenges and build ROI narratives using customer workflow data • Drive technical validation and security workstreams in strategic deal cycles • Build credibility with technical stakeholders, earn champions, and remove technical roadblocks • Bring customer feedback and evidence to the Product team • Create repeatable pre-sales assets and playbooks • Maintain deep knowledge of Scribe's platform and serve as a technical reference for the go-to-market team • Help define how Scribe wins and delivers Scribe Optimize for strategic enterprise organizations

🎯 Requirements

• 8+ years in Solutions Engineering, Solutions Architecture, Technical Account Management, or a comparable pre-sales technical role at a high-growth SaaS company • Experience working deal cycles with complex named Strategic Accounts • Strong AI fluency, including large language models, LLM architecture, prompt design, model behavior, and AI output quality • Ability to translate customer requirements into technical context for AI/ML Engineering teams • Ability to understand and articulate Scribe's Workflow AI technical framework • Deep understanding of enterprise workflows and operational processes • Experience with tools such as Salesforce, ServiceNow, and SAP • Ability to build business cases, validate assumptions, and quantify customer impact • Nice to have: experience with process mining, workflow intelligence, or operational analytics tools • Nice to have: experience inside an AI/ML product team or deploying AI-powered products in an enterprise context • Nice to have: founding or first-of-its-kind role at a high-growth SaaS company • Nice to have: familiarity with enterprise AI security reviews, model governance frameworks, or responsible AI practices • Must be based permanently in a major U.S. city • Willingness to travel up to 30% of the time • SF candidates work hybrid from the SOMA office 2–3 days per week

🏖️ Benefits

• All full-time employees receive equity in Scribe • Health, dental, and vision insurance for you and your dependents • Flexible paid time off and company holidays • 401(k) • Paid parental leave • Daily catered lunch (SF office) • Commuter benefits • Home office stipend • Travel expected up to 30% of the time to meet with customers and prospects

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