District Leader – Call Center Supervisor

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SDKIntel

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

SDKIntel is a company that provides mobile SDK intelligence for iOS and Android, delivering deep, high-confidence detection of third-party SDKs embedded in published apps. They run binary-level analysis (including iOS decryption where possible) and strict Android inspection beyond manifest scraping, producing structured intelligence briefs (JSON, XLSX, PDF) focused on target verticals (e. g. , EU Fintech, EU Health, EU Banking). Their product tracks SDK footprints and movements over time (new entrants, exits, version changes) and is aimed at SDK vendors, security & compliance teams, and M&A/investment buyers. Deliverables include analyst walkthroughs, bespoke scopes, and ongoing data feeds or API access. The team emphasizes no-false-positive methodology, fresh runs per brief, and deep expertise in mobile data acquisition and binary analysis.

📋 Description

• Directly supervise, coach, develop, and support a team of Client Results Specialists. • Conduct regular coaching sessions, performance evaluations, and development planning discussions. • Monitor and manage individual and team performance related to quality, productivity, attendance, compliance, and customer experience metrics. • Support recruiting, onboarding, training, engagement, and retention initiatives. • Recognize and reward high performance while addressing performance concerns in a timely and constructive manner. • Foster a culture of accountability, collaboration, employee engagement, and continuous development. • Lead day-to-day operations to ensure achievement of service levels, productivity targets, quality standards, and client expectations. • Monitor key operational and performance metrics and drive actions to improve results. • Analyze trends and identify opportunities to enhance customer, patient, and employee experiences. • Partner with Workforce Management, Quality, Training, and Operations teams to optimize performance. • Ensure adherence to client requirements, company policies, operating procedures, and regulatory guidelines. • Lead continuous improvement initiatives that drive operational effectiveness and efficiency. • Utilize operational data and performance insights to develop and implement strategies that improve business results. • Support execution of client initiatives, program objectives, and organizational priorities. • Assist leadership with reporting, analysis, forecasting, and business recommendations. • Coordinate and manage projects, initiatives, and competing priorities while meeting deadlines. • Develop innovative solutions that improve performance, service delivery, and operational outcomes. • Maintain awareness of program objectives, budgets, and business priorities to support informed decision-making. • Build and maintain strong relationships with clients and internal stakeholders. • Communicate operational performance, risks, opportunities, and recommendations to leadership. • Support client initiatives and strategic business objectives through effective execution and collaboration. • Resolve escalated Specialist, customer, operational, and client issues. • Partner across departments to ensure alignment, successful program execution, and achievement of client goals.

🎯 Requirements

• Bachelor's degree preferred or equivalent experience. • 3+ years leading teams in a contact center or customer service environment. • Demonstrated experience leading, coaching, and developing frontline employees. • Strong communication, presentation, and interpersonal skills with the ability to influence diverse audiences. • Experience analyzing operational performance metrics and implementing improvement strategies. • Strong problem-solving and critical-thinking abilities in a fast-paced environment. • Proven ability to manage multiple priorities, projects, and deadlines effectively. • Experience leveraging CRM, workforce management, reporting, and customer relationship management tools. • Working knowledge of customer service operations, quality management, and performance management practices. • Experience collaborating across multiple functions to drive business results and achieve client objectives. • Experience leading teams in patient support highly preferred.

🏖️ Benefits

• Health insurance • Professional development opportunities • Remote work options