Contact Center Agent

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🔥 2 hours ago

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Recruit WA

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

📚 Education

Recruitment • HR Tech • Education

Recruit WA is an annual recruitment and upskilling event held in conjunction with the Perth Tradie Expo at Ascot Racecourse. The event brings together businesses from a variety of sectors, including construction, engineering, infrastructure, mining, transport, education, and healthcare, to connect with 'job-ready' individuals seeking new challenges and employment opportunities. Companies have the opportunity to showcase their employment opportunities in a relaxed, village-style environment, while attendees can explore a broad range of job openings. Recruit WA is designed for skilled and semi-skilled candidates and attracts a large number of attendees looking for employment across multiple sectors.

📋 Description

• Deliver exceptional customer service through effective phone, chat, and text communication. • Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers. • Handle customer concerns, and provide appropriate solutions and alternatives within the time limits. • Maintain a professional and customer-oriented demeanor to provide a positive caller experience. • Accurately input and update customer information. • Meet or exceed performance metrics, including response times and customer satisfaction benchmarks. • Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards. • Collaborate with the team to ensure seamless operations and uphold Contact Center procedures.

🎯 Requirements

• Previous collections, customer service, inside sales, or telemarketing experience preferred. • Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing roles. • Exceptional customer service skills with strong oral and written communication abilities. • Motivated self-starter with a strong ability to thrive in incentive-driven, goal-oriented environments. • Proficiency in problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment. • Interpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner. • Access to reliable internet connection and necessary computer equipment for job duties. • Typing speed of at least 35 words per minute with accuracy. • A customer-oriented mindset and a strong commitment to continuous improvement. • Must be able to work full-time and be available on both weekend days.

🏖️ Benefits

• 3 Weeks Paid Time Off • 12 Weeks of Guaranteed Paid Parental Leave • Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.) • 401(k) Retirement Savings Plan • Wellness Initiatives/Employee Assistance Program • Rewards and Recognition Programs • Career Development Opportunities • Competitive compensation with bonus opportunities based on performance and conversions