Senior Systems Engineer – Five9

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SDKIntel

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🔐 Security

☁️ SaaS

🤝 B2B

Security • SaaS • B2B

SDKIntel is a small, focused team that provides deep mobile SDK intelligence for iOS and Android apps, concentrating on verticals such as EU fintech and banking. They decrypt and analyze app binaries (including tamper-hardened iOS binaries) to map third-party SDKs inside apps, producing confidence-scored detections and structured intelligence briefs (JSON, XLSX, PDF) and data feeds. Their customers include SDK vendors, security & compliance teams, and M&A/investment teams; offerings include bespoke vertical briefs, movement tracking, switch-target lists, competitor footprint maps, and analyst walkthroughs. Their methodology emphasizes binary-level analysis, strict confidence criteria, and vertical-scoped reports delivered on a cadence.

📋 Description

• Configure and maintain the Five9 telephony platform, including IVR workflows, call routing strategies, campaign/skill configurations, and dialer settings • Own the technical build and continuous enhancement of the platform across all supported programs • Serve as the technical lead for Five9 integration troubleshooting with CRM and business applications, including API, session, and account-level investigations • Manage SSO/OAuth configuration, certificate renewals, and authentication troubleshooting for production environments • Serve as primary technical liaison for Five9 reporting needs, advising data teams on platform structure, key identifiers, and logic to ensure accurate performance reporting • Act as primary contact to manage vendor relationships, ensuring service issues are resolved quickly and stakeholders stay informed • Troubleshoot and escalate issues as needed, documenting resolution paths and estimated timelines • Develop training materials and coordinate team training on new functionality or platform upgrades • Create and maintain SOPs, runbooks, and technical documentation to reduce key-person dependency • Provide call system support during regular and off-hours as required, including testing for major changes • Mentor teammates and lead structured knowledge-transfer sessions to build platform-wide resilience.

🎯 Requirements

• Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience • 5–8+ years of hands-on experience administering Five9 (IVR Studio, Campaign Management, Administrator Console) in a high-volume, blended (inbound & outbound) contact center • Proven experience with CRM-telephony integrations and API/session-level troubleshooting • Strong understanding of SIP, call routing architecture, and dialer compliance rules (predictive, power, and preview dialers) • Experience managing SSO/OAuth configuration, certificate renewals, and authentication troubleshooting in production environments • Ability to read, understand, and create clear technical documentation, runbooks, and SOPs • Comfort communicating with clients, vendors, and senior leadership on complex technical subjects • Strong written and verbal communication skills.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events