Implementation Analyst

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SDL

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1992

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

SDL is a company focused on providing AI-powered language services and technology solutions to businesses across various industries. They specialize in translation, localization, and multilingual content management, offering tools like HAI for quick translations and Trados for translation management. SDL also provides structured content authoring platforms and patent translation services. Their technology solutions enhance digital experiences and business insights through next-generation AI, making it easier for companies to manage global content efficiently. Additionally, SDL serves industries such as aerospace, legal, financial, media, and more, with tailored solutions to meet industry-specific challenges.

📋 Description

• Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live • Analyze and understand each customer's business processes and apply best practices to guide how those processes translate into Hedgerow • Become a product expert and configure the platform to match each agency's specific workflows, data, and compliance requirements • Create custom reports using Hedgerow's report writing tool, often involving complex SQL stored procedures • Train customer teams, including inspectors, administrators, and staff, on how to use Hedgerow • Identify and troubleshoot technical or process issues during setup, escalating to the Project Manager as needed • Use AI tools to accelerate documentation, data mapping, and configuration work • Help identify where AI can improve implementation speed and quality • Document implementation processes and contribute to internal playbooks to improve future onboarding • Help local governments successfully adopt technology that makes their communities healthier and safer • Turn signed contracts into government agencies that are up and running on Hedgerow

🎯 Requirements

• Strong understanding of SaaS platforms, cloud environments, and data management principles • Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms • 5+ years of experience in implementation or onboarding of SaaS solutions • Ability to manage multiple customer implementations simultaneously • Comfort working with data, including understanding data structures, interpreting datasets, and validating accuracy across systems • Working knowledge of SQL (queries and report writing across relational databases) • Comfort using AI tools such as Claude or similar to speed up data analyses, documentation, and configuration work • Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical government staff • Proficiency with HubSpot or similar CRM/project management platforms • A problem-solving mindset and comfort navigating ambiguity • Experience in Gov-Tech SaaS, public health, environmental health, or a related sector • Experience implementing SaaS solutions for local governments or public health/environmental agencies • Hands-on experience using AI tools to improve workflow efficiency • Self-motivated, detail-oriented, and driven to see a project through to a successful launch

🏖️ Benefits

• Competitive salary • Unlimited PTO for United States • Accrued PTO for Canada • Remote Workforce • Comprehensive health, dental, and vision insurance for the United States • Professional development opportunities and learning budget • Home office and IT budget • Supportive team environment • The chance to work on innovative projects with cutting-edge technologies • A lot of freedom to organize your work and life • Unlimited PTO • A set of benefits