ServiceNow Architect

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Seamless Migration LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

☁️ SaaS

🔒 Cybersecurity

🤝 B2B

SaaS • Cybersecurity • B2B

Seamless Migration LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) established in 2021. The company specializes in providing automation solutions to businesses, assisting them in automating processes which allow a focus on core aspects of their operations. Seamless Migration offers expertise in software migration and integration, cyber security, cloud and DevOps, and UI/UX design. The company emphasizes agile methodologies to help organizations implement and maintain evolving solutions. Services include custom software development, leveraging low/no code platforms, and infrastructure automation to ensure comprehensive business process improvements.

📋 Description

• Serve as a senior process architecture and transformation advisor for business initiatives enabled by the ServiceNow platform. • Partner with business leaders, process owners, and stakeholders to understand strategic objectives, operational challenges, risks, and desired business outcomes. • Lead current-state discovery and process assessments, including evaluation of roles, responsibilities, handoffs, decision points, controls, pain points, exceptions, and performance measures. • Assess process maturity and organizational readiness and help stakeholders establish practical target-state maturity levels and transformation roadmaps. • Facilitate the design of future-state processes that are simplified, standardized, scalable, measurable, controlled, user-centered, and positioned for automation and AI enablement. • Challenge the assumption that current-state processes should be replicated in ServiceNow and help stakeholders distinguish between true business requirements, required controls, historical practices, and unnecessary complexity. • Identify opportunities to eliminate redundant activities, excessive approvals, unclear ownership, manual handoffs, and other barriers to effective and scalable operations. • Navigate competing stakeholder priorities and facilitate decisions regarding process standardization, ownership, governance, controls, performance measures, and operating models. • Translate business objectives and future-state process designs into clear business capabilities, functional requirements, and desired outcomes that can be enabled through ServiceNow. • Partner with ServiceNow Platform Architects and technical teams to translate future-state process designs into scalable platform solutions while maintaining a clear distinction between process architecture and detailed technical architecture. • Develop process architecture artifacts, including current-state and future-state process maps, value streams, maturity assessments, capability assessments, operating models, and transformation roadmaps. • Define measurable success criteria to evaluate process effectiveness, automation, adoption, user experience, compliance, and business outcomes. • Prepare processes for AI and automation by improving standardization, data and knowledge quality, decision logic, governance, ownership, and exception management. • Evaluate AI and automation opportunities based on business value, process maturity, organizational readiness, risk, and feasibility, prioritizing process simplification before automation. • Incorporate Organizational Change Management (OCM) into future-state design and partner with business leaders and change, communications, training, and enablement resources to support business readiness and sustained adoption. • Facilitate executive briefings, stakeholder workshops, process design sessions, maturity assessments, and decision-making forums. • Collaborate with business analysts and product owners to translate future-state designs into prioritized requirements and provide process guidance throughout Agile/SCRUM delivery.

🎯 Requirements

• 10+ years of progressive experience in business transformation, process architecture, business process management, management consulting, business analysis, operating model design, service management, or related disciplines. • 5+ years leading complex business process transformation, process architecture, or business process re-engineering initiatives. • Extensive experience in business transformation, process architecture, business process re-engineering, process improvement, operating model design, or related disciplines. • Ability to assess complex business processes, identify root causes and systemic issues, and design scalable and sustainable future-state processes. • Strong understanding of end-to-end process design, value streams, roles and responsibilities, decision points, controls, performance measures, exceptions, and governance. • Experience assessing process maturity, identifying capability gaps, and developing target-state maturity models and transformation roadmaps. • Strong business acumen with the ability to connect process design to strategic objectives, operational performance, user experience, risk, and measurable business outcomes. • Strong functional understanding of the ServiceNow platform and broad knowledge of CSM, ITSM, SPM, CMDB, ITOM, IRM, SecOps, and related capabilities. • Significant experience with the ServiceNow platform or comparable enterprise workflow and automation platforms. • Ability to identify opportunities for workflow automation, self-service, improved user experiences, stronger controls, and AI-enabled capabilities while collaborating with ServiceNow Platform Architects and technical teams. • Strong understanding of process standardization, simplification, scalability, governance, controls, automation, and continuous improvement. • Understanding of the process, data, knowledge, governance, and organizational foundations required to successfully adopt automation and artificial intelligence. • Exceptional stakeholder management, facilitation, communication, and negotiation skills, including the ability to challenge assumptions, navigate competing priorities, manage resistance, and build alignment around a shared future-state vision. • Proven ability to facilitate complex stakeholder discussions, challenge current-state practices, and achieve alignment among stakeholders with competing priorities. • Strong understanding of Organizational Change Management (OCM), including stakeholder engagement, communications, training, enablement, and adoption. • Strong knowledge of ITIL processes and experience working within Agile/SCRUM delivery environments. • Experience partnering with senior leaders, technical architects, and delivery teams to translate business strategy and process design into functional solutions. • Experience with OCM, Agile/SCRUM, ITIL, process automation, AI-enabled workflows, or process improvement methodologies. • Fluent in English.

🏖️ Benefits

• 100% paid Medical, Dental & Vision for our employees • 6% 401K match (Vested Immediately) • 29 Days' PTO • Flexible Work Schedule • Tuition/Certification Reimbursement • Growth Opportunities w/in an Emerging Defense Company