Resident Insurance & Compliance Solutions Advisor

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Second Nature

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

📋 Description

• Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status. • Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program. • Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds. • Guide users through the claim process, including follow-up with adjusters and documentation coordination. • Review third-party policies while ensuring consistent lease adherence • Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows. • Compile claim information and supporting documentation to ensure accurate and timely claim submissions. • Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution. • Identify trends in customer inquiries and claims to proactively recommend process or product improvements. • Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience. • Educate customers on the claims process, coverage details, and eligibility requirements. • Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery. • Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction.

🎯 Requirements

• Active Property & Casualty (P&C) insurance licenses in good standing (multi-state preferred). • 3+ years as a licensed insurance agent and/or experience in administrative, legal, compliance, or operations roles in an insurance agency. • Exceptional attention to detail and commitment to data accuracy. • Familiarity with state registration processes, compliance filings, and document management systems. • Strong communication and problem-solving skills with a customer-first mindset. • Proficiency with Salesforce, Google Suite, Slack, and Zoom in a remote work environment.

🏖️ Benefits

• Health First: Medical, Dental, Vision, & Life Insurance • 401K Plan • Flexibility: Open PTO and sick days • Training: A supportive team to help you grow your career and unlock your full potential • Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category