Consumer Loan Processor

Job not on LinkedIn

🕒 October 19

🏈 Alabama, Colorado, +12 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SECU Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1951

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SECU Credit Union is Maryland's largest credit union, dedicated to providing a comprehensive range of financial services. It offers personal and business banking solutions, including checking accounts, savings accounts, loans, credit cards, insurance, and investment services. SECU emphasizes community support and member benefits, ensuring lower rates and fewer fees compared to traditional banks. With a strong commitment to member education and financial wellness, SECU aims to enrich the lives of its members and the community.

📋 Description

• Promptly and accurately process consumer loans • Interact with members by phone to support inquiries and finalize details for funding • Interact with internal customers as closings are scheduled • Collaborate with business line staff and internal teams to meet member needs • Adhere to regulations and organizational policies, including the Bank Secrecy Act, OFAC, USA PATRIOT Act, Fair Lending and Information Security requirements • Review assigned consumer loan applications for accuracy and completion of required data based on credit union product guidelines and published rates • Provide excellent member service throughout the loan process • Respond to member or third-party transaction inquiries via inbound and outbound calls and email • Identify solutions and determine when issues should be escalated • Manage high-density call queues in a fast-paced environment with at least 20+ daily answered calls • Track daily production tasks supporting operations, member experience and service level agreements • Complete additional job-related projects and duties assigned by management

🎯 Requirements

• Previous work experience in a customer/member service role required • Previous experience with a loan origination system (LOS) helpful • Experience using Microsoft Office (Excel, Outlook) • Takes personal responsibility for decisions, actions, failures and overall deliverables • Utilizes oral and written communication to enhance relationships across the organization • Clearly communicates information, thoughts and ideas in a clear, concise and organized manner • Relates comfortably with people across levels, functions, culture, and geography • Possesses a clear understanding of strengths, limitations, emotions, beliefs, and motivations of self and others • Maintains composure and effectiveness when experiencing major changes in work tasks or the work environment • Adjusts effectively to work within new work structures, processes, requirements, or cultures • Demonstrates an understanding of SECU’s culture, core values, mission and strategic priorities as it relates to one’s work and overall performance • Ability to learn and use multiple software platforms • Aptitude to work independently and as part of a team • Must be able to adjust quickly to shifting priorities • Strong communication skills both verbal and written • Must be able to remain in a stationary position, often standing or sitting for prolonged periods • Must be able to lift up to 25 pounds

🏖️ Benefits

• Annual corporate-wide incentives • Medical, vision, dental benefits • 401k plan with company matching • Generous sick, vacation and personal leave • Comprehensive benefits focused on total well-being

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