Licensing and Cloud Billing Administrator

🔥 12 minutes ago

🏄 California, Colorado, +7 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

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Secur-Serv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Managed Services

Secur-Serv is a leading managed services provider specializing in IT solutions and cybersecurity services. The company offers a comprehensive suite of managed IT services including cloud optimization, data protection, and managed security services designed to help businesses protect their information and optimize their technology investments. With a focus on workplace modernization and addressing the IT skills gap, Secur-Serv empowers organizations of all sizes, from small businesses to enterprises, to thrive in a rapidly evolving digital landscape.

📋 Description

• Manage customer base Microsoft 365 subscriptions (approximately 1,800) – Ordering, terminating, and co-terming license subscriptions while coordinating with sales, clients, engineers & technicians • Create and adjust all client agreements & invoices, including mid-term additions, etc. • Align subscription onboard & offboard dates & billing terms. • Attend ongoing vendor training to stay current with Microsoft changes and policy updates • Provide guidance on licensing procedures & requirements to sales/solutions/support departments based on vendor training • Maintain all reseller relationships & Granular Delegated Admin Privileges (GDAP) relationships within clients’ Microsoft tenants (establishing & terminating) • Provide current user lists for clients • Audit Ingram invoice for accuracy and reconcile to ConnectWise client agreements • Oversee escalations for client user counts/billing ticket issues pertaining to ConnectWise service tickets and agreements. Including devices, Microsoft 365 licenses, 365 backup, MFA, Security Awareness, and all other relevant services • Manage client device counts via ConnectWise billing tickets • Access ConnectWise Remote Monitoring & Management (CWRMM), SentinelOne, Kaseya & Webroot to validate counts and/or evaluate billing • Configure & attach relevant reports. Perform monthly audits & reconciliations: User (ConnectWise, BrightGauge and/or Microsoft Partner Center), LastPass, Azure, Webroot/Security Awareness, SentinelOne, and 365 Backup. • Evaluate discrepancies for further action. Verify project completion notifications for final license counts, current device numbers & any other relevant service changes. • Perform select monthly client account audits for high maintenance clients. • Evaluate & address client invoice questions. Issue credits in NetSuite, if necessary. • Serve as the Azure liaison across Ingram, clients, and sales for licensing and billing matters • Manage license offboards for Microsoft 365 – ensure new provider licenses are there, reach out if they’re not, term licenses & remove reseller relationship, open ticket with Ingram to remove their reseller relationship. • Monitor the Microsoft Cloud Solution Provider (CSP) license reports mailbox & confirm all necessary items are forwarded to the appropriate parties & our notifications are accurate. • Assist clients on how to procure their non-profit licenses via credit card within their Microsoft tenant. • Other duties as assigned.

🎯 Requirements

• High School degree or equivalent combination of education and experience. • Minimum of three years of experience with Microsoft licensing and/or cloud administration • Proven proficiency using MS Office applications. • Attention to detail. • Excellent organization and planning skills. • Able to collaborate to develop and follow internal processes. • Proficiency in managing multiple tasks and prioritizing workload. • Ability to show urgency and flexibility in completing tasks when needed. • Ability to work both independently and within a team to accomplish objectives in a timely manner. • Proven ability to effectively communicate. • Experience with managed IT services. • Experience developing, customizing, and executing strategies. • Microsoft 365 Certified or Microsoft Certified Professional. • Experience with licensing, auditing and billing processes.

🏖️ Benefits

• copay medical plan option • HSA medical plans with employer contributions to your HSA Account • dental • vision • company-paid life insurance • company-paid short- and long-term disability coverage • 401K savings plan with a generous company match • wellness program • Tuition Reimbursement Plan which covers up to $5,250