Technical Product Support – EdTech

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Securly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📚 Education

🔐 Security

🤖 Artificial Intelligence

💰 $16M Series B on 2018-12

Education • Security • Artificial Intelligence

Securly is a company dedicated to improving student safety, wellness, and engagement through technology specifically designed for K-12 schools. It provides a platform that monitors online student activity, helps manage classrooms, filters web content, and offers insights to enhance school environments. Securly also offers tools like digital hall passes and Apple device management tailored for educational institutions. With a focus on student data privacy and security, Securly's solutions aim to provide educators and school leaders with the information they need to support their students effectively and keep them safe. It is a widely used EdTech tool in the U. S. and serves over 20,000 schools.

📋 Description

• Serve as the first point of contact via phone, chat, email, and web-based support requests • Troubleshoot and resolve common customer, technical, and product issues using internal tools and testing environments • Guide non-technical users through technical steps with clarity, patience, and confidence • Maintain ownership of issues from intake through final resolution, ensuring consistent communication and follow-through

🎯 Requirements

• Proficiency with software products, IT systems, and foundational networking concepts • Hands-on experience in a customer-facing technical support, IT support, or similar role • Experience supporting Windows, macOS, and ChromeOS environments • Ability to learn new tools, platforms, and workflows in a fast-changing environment • Experience in K–12 education, EdTech, or SaaS strongly preferred

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) with employer match • 12 weeks of fully paid parental leave • Unlimited PTO, paid holidays, and a paid one-week year-end shutdown • $1,000 annual professional development stipend • Free mental health resources and Employee Assistance Program