Client Communications Director

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🐊 Florida, Iowa, +2 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote ⛷️ Utah – Remote

⏰ Full Time

🔴 Lead

🗣️ Communications

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Lead Sedgwick's client communications strategy and ensure messaging is consistent, clear, client-aligned, and brand-reflective • Translate complex claims, service, and operational information into understandable, relevant, and useful client-facing content • Own the content calendar and production of client newsletters and recurring communications • Partner with communications leadership and senior business leaders on client communication needs, priorities, risks, and opportunities • Plan, develop content for, and execute virtual client events, webinars, briefings, and post-event communications • Develop event content, speaking materials, presentations, and supporting communications with subject matter experts and senior leaders • Manage the client services newsroom and coordinate content sourcing, review, and publication across business units • Establish governance, editorial, approval, and quality standards for newsroom and event content • Capture the voice of the customer through events, newsletters, surveys, and other touchpoints • Analyze feedback, attendance, engagement, and content performance to identify trends, needs, opportunities, and gaps • Translate findings into recommendations shaping communications, events, campaigns, and marketing investment • Report to leadership on the reach, effectiveness, and business impact of communications and events • Identify market trends and growth opportunities with Marketing Strategists • Collaborate with Marketing Strategists, Sales, and Client Services on integrated campaigns, segmentation, messaging, targeting, and content relevance • Manage moderately complex communications projects across multiple workstreams and stakeholders, budgets, and deadlines • Build relationships across Global Communications, Marketing, Claims Operations, Client Services, Sales, Legal, and other functions • Monitor client communication trends in the insurance and third-party administration marketplace • Advise management on client communications, content governance, event strategy, and client engagement

🎯 Requirements

• Bachelor's degree in communications, public relations, journalism, English, marketing, business, or a related field from an accredited college or university preferred • Equivalent combination of education and relevant work experience will be considered • Ten (10) plus years of progressive experience in client, customer, corporate, or marketing communications, or an equivalent combination of education and experience, required • Experience within insurance, third-party administration, professional services, or another client-service-intensive industry preferred • Demonstrated experience managing moderately to highly complex projects in a matrixed environment required • Experience partnering with and advising executives and senior leaders required • Experience leading client-specific communications, newsletters, webinars, briefings, or events required • Deep knowledge of client, customer, corporate, and marketing communications principles and practices • Strong understanding of voice-of-the-customer principles and translating complex information into clear, relatable client communications • Strong marketing acumen, including audience segmentation, campaign strategy, messaging, targeting, and content marketing principles • Strong analytical and interpretive skills, converting client feedback and engagement information into actionable recommendations • Experience planning and executing virtual client events, webinars, briefings, newsletters, and recurring communications • Experience with survey, feedback, engagement analytics, reporting, and content management tools preferred • Excellent project management and organizational skills • Excellent oral and written communication skills, including presentation, writing, editing, facilitation, and executive consultation • Ability to build trust, advise senior leaders, influence stakeholders, and work effectively across a matrixed organization without direct authority • Sound judgment and discretion regarding content governance, accuracy, approvals, confidentiality, risk, and escalation • PC and AI literate, including Microsoft Office products and relevant content, newsletter, event, marketing, survey, and analytics platforms • Ability to meet or exceed performance competencies

🏖️ Benefits

• Work-life balance • Reasonable accommodations when applicable and appropriate • Equal opportunity and drug-free workplace • Diverse, equitable, and inclusive workplace