Concierge Performance Associate

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Assist Property Repair Solutions customers (homeowners, contractors, carriers) with questions or concerns • Ensure customer expectations are met or exceeded • Receive, review, and dispatch new jobs to contractors based on job type and location • Place outbound calls to sell programs to customers • Assign contractors and make customer appointments • Assist insurance adjusters and set up program expectations • Monitor pending jobs and make follow-up calls to homeowners • Receive inbound calls, answer customer service questions, resolve minor issues, and schedule contractor appointments • Escalate issues to the proper channels • Perform other duties as assigned • Support the organization's quality programs

🎯 Requirements

• High school diploma or GED required • One (1) year of experience in construction management, restoration and/or insurance claims and customer service required • Chronicle software experience preferred • Excellent oral and written communication skills • PC literate, including Microsoft Office products • Good problem resolution skills • Good judgment and sound decision making skills • Ability to build a consensus among various parties • Strong relationship building skills • Excellent organizational skills, accuracy, and attention to detail • Initiative and ability to multi-task • Above average speed and accuracy key stroke skills • High level of professionalism • Ability to work under pressure in a fast paced environment and maintain a positive demeanor • Ability to work independently or in a team environment • Ability to meet or exceed Performance Competencies • Bi-lingual English/Spanish a plus • Attendance during scheduled work hours is required

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) and matching • Paid time off (PTO) • Disability insurance • Life insurance • Employee assistance • Flexible spending account or health savings account • Other additional voluntary benefits • Reasonable accommodations when applicable and appropriate

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