Operations Dispatch Coordinator

🔥 2 hours ago

🏈 Alabama, Louisiana, +1 more states – Remote

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🎸 Mississippi – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Set up and assign new claims, tasks, and requests in the claims management system • Enter and review claims data for accuracy and completeness • Review claims notes and documentation to determine assignment, urgency, and next steps • Make outbound calls to carriers, adjusters, and internal partners to obtain information, approvals, or clarification • Refer claims within the organization based on established assignment processes and resource guidelines • Assign claims using workload distribution, service expectations, and priority levels • Support hotel and housing coordinators during claim setup and assignment • Use multiple platforms to review, route, and adjust claim assignments • Contact adjusters by phone or text to discuss claim details • Ensure required temporary housing claim information is available, including loss location, FNOL, scheduled dates, and urgency indicators • Work with management on assignment processes and resource utilization • Monitor open items and follow up on outstanding tasks • Escalate urgent issues, delays, or discrepancies to leadership • Perform other assigned duties and support organizational quality programs

🎯 Requirements

• High school diploma or GED required • Two years of clerical, administrative, dispatch, or property claims management experience, or equivalent combination of education and experience required • Experience in a fast-paced environment involving task routing, workflow coordination, or claim support preferred • Fluent Spanish is a plus • Excellent oral and written communication skills, including presentation skills • PC literate, including Microsoft Office products • Analytical and interpretative skills • Strong organizational and prioritization skills • Excellent interpersonal skills • Ability to review documentation thoroughly and accurately • Ability to work in a team environment while managing individual accountability • Ability to remain calm, professional, and solution-focused during challenging interactions, competing priorities, or workplace conflict • Resilience and emotional composure when receiving feedback, addressing concerns, or working under pressure • Ability to communicate respectfully and assertively while maintaining appropriate boundaries • Ability to handle repetitive, high-volume work with consistency and attention to detail • Ability to meet or exceed performance competencies

🏖️ Benefits

• Work-life balance • Caring culture • Equal Opportunity Employer • Drug-Free Workplace • Reasonable accommodations considered when applicable and appropriate