VMO Manager

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🔥 0 minutes ago

🥔 Idaho, Louisiana, +2 more states – Remote

🥔 Idaho – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Establish and operate the technology vendor management office for Managed Services Providers (MSPs) • Design and operate governance frameworks, including business and quarterly reviews, contract reviews, risk reviews, and improvement plans • Establish standardized vendor playbooks, SLAs/XLAs, KPIs, escalation paths, RACI, and performance scorecards • Maintain a central repository of contracts, statements of work, amendments, obligations, and renewal calendars • Drive compliance with regulatory, security, and data privacy requirements • Create and manage a portfolio view of MSP engagements, including status, risks, dependencies, financials, and outcomes • Facilitate innovation backlog prioritization and retrospectives • Monitor program health and surface issues, trends, and recommendations • Drive transition and transformation governance for new MSPs or scope changes • Quantify and communicate value realization, including cost optimization, service stability, risk reduction, and productivity gains • Serve as the primary point of accountability for vendor performance across Technology • Facilitate executive-level vendor engagement, escalations, negotiations, and remediation planning • Partner with Technology, Security, Finance, Procurement, Legal, and business leaders • Define data standards and vendor-performance reporting frameworks • Own or influence the VMO tooling ecosystem, including ServiceNow, vendor scorecards, and BI/analytics • Implement automation and analytics for SLA tracking, reporting, and invoice validation • Develop dashboards and insights to support decision-making and improve service delivery

🎯 Requirements

• Bachelor's degree in Information Technology, Business, or related field • 8+ years of experience in vendor management, service delivery management, IT operations, or sourcing within a Technology organization • MBA or equivalent preferred • Clear and conceptual thinking ability • Excellent judgment, troubleshooting, problem solving, analysis, and discretion • Ability to handle work-related stress and multiple priorities simultaneously • Ability to meet deadlines • Computer keyboarding ability • Ability to travel as required

🏖️ Benefits

• Work-life balance • Caring culture • Reasonable accommodations when applicable and appropriate • Equal Opportunity Employer • Drug-Free Workplace • Diverse, equitable, and inclusive workplace