Manager, Diligence Production Flow

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Selene Finance LP

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💸 Finance

🏠 Real Estate

Finance • Real Estate

Selene Finance LP is a specialty loan servicer renowned for its outstanding performance in managing mortgage loans. The company offers a comprehensive range of services including loan servicing, diligence services, and custom title solutions. With a strong emphasis on customer service, Selene Finance provides tailored solutions to borrowers, ensuring high levels of satisfaction. It is an Equal Housing Lender operating in several U. S. states, providing resources and expertise in the mortgage industry.

📋 Description

• Manage the production and delivery of offered services. • Directly manage the Loan Review Quality Control team. • Report findings to clients and management stakeholders. • Work closely with internal departments on due diligence coordination and business needs. • Review client scope, guidelines and requirements and communicate them to the team for each engagement. • Manage Quality Control analysts and the feedback loop. • Drive production goals for quantity and quality and meet SLAs. • Communicate internally with the VP of Operations to ensure feedback is incorporated in real time. • Understand and articulate daily, weekly and monthly system and operations processes. • Identify trends or inconsistencies that may indicate widespread problems. • Evaluate inquiry problems, determine action steps for resolution, and communicate effectively with all parties involved. • Ensure regulatory and compliance policies are implemented and followed. • Set team goals, objectives and employee performance plans. • Measure progress and provide timely feedback and coaching to develop staff performance and skill levels. • Engage with senior management to align the team with organizational objectives, solve complex problems and report action items. • Maintain management reporting with input from the Operations Executive. • Track and report results against established metrics by business and jointly across combined businesses. • Maintain and improve the overall client experience. • Create a culture encouraging timely escalation and resolution of client and non-client impacting issues.

🎯 Requirements

• Minimum 8 years’ experience in residential mortgage, preferred if primarily due diligence services. • Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans. • Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs. • Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews. • Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format. • Solid understanding of the client’s profile, their business and risk appetite. • Excellent client relationship management skills. • In depth knowledge and understanding of transaction components that indicate a potential for fraud. • Must be self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas. • Strong professional and interpersonal communication skills verbally and through written electronic correspondence. • Ability to work well under pressure, handle competing priorities and meet deadlines. • A high level of confidentiality to protect privacy rights. • Excellent listening skills and the ability to use good judgment. • Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred. • 5+ years relevant experience and/or training required. • Experience in working with large companies involved in the mortgage chain. • Mortgage operations experience (servicing, due diligence and origination). • 8+ years' experience in transaction management, contract review, project management, or equivalent. • Working knowledge of and experience with Microsoft Office (Word, Excel and Outlook) required. • Previous experience with due diligence applications required; project management software preferred. • Some travel may be required.

🏖️ Benefits

• Paid Time Off (PTO) • Medical, Dental & Vision • Employee Assistance Program • Flexible Spending Account • Health Savings Account • Paid Holidays • Company paid Life Insurance • Matching 401(k) Plan