Senior Quality Assurance Analyst

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Selerix Systems, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏥 Healthcare

📦 Logistics

📚 Education

💰 Private equity on 2021-09

Healthcare • Logistics • Education

Selerix Systems, Inc. is a cloud-based software provider that delivers an all-in-one benefits administration and enrollment platform focused on simplifying open enrollment, ACA and COBRA compliance, and employee benefits communication. The company offers integrations with HRIS and payroll systems, decision-support and education tools for employees, and dedicated implementation and support services for employers, brokers, carriers, and resellers. Selerix’s SaaS solutions emphasize secure data exchange, compliance reporting, and engagement tools to increase benefits participation and reduce administrative workload.

📋 Description

• Design audit approaches for new work types or delivery families, defining quality standards and piloting methodology • Execute complex audits independently across multiple delivery families • Audit high-risk or escalated client interactions and delivery outputs • Analyze findings over time to identify systemic quality patterns • Produce trend analysis reports connecting quality trends to client escalations, retention, and onboarding quality • Distinguish delivery-family interventions from cross-functional process, platform, or tooling fixes • Partner with Training and Enablement on findings, learning design, and impact measurement • Recommend process improvements and track adoption and measurable impact • Engage delivery family leaders proactively on quality trends • Maintain QA audit methodology and propose updates • Provide calibration input on complex or ambiguous quality scenarios

🎯 Requirements

• 4+ years of experience in quality assurance, operations, client services, or analytical roles • Experience in benefits administration, HR technology, or similar regulated services environment • Experience designing audit approaches or quality frameworks • Experience working across multiple functions or business units • Deep knowledge of benefits administration, including enrollment, eligibility, carrier integration, ACA compliance, and COBRA • Structured root cause analysis capability • Ability to distinguish process, knowledge, tooling, and performance root causes • Written and verbal communication skills sufficient to present findings to operational leaders and deliver constructive feedback to delivery team managers • Bachelor's degree or equivalent experience • Experience with Lean or Six Sigma preferred • Familiarity with BenSelect or similar benefits administration platforms preferred • Must be eligible for US employment

🏖️ Benefits

• Medical, Dental and Vision insurance • 4 weeks paid time off (PTO) • 9 paid holidays • Tuition Reimbursement • 401K (with match) • Basic Life • Long-Term Disability