Operations Delivery Specialist – Smartsheet, Healthcare Projects

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65.4k - $88k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Sellers Dorsey

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Sellers Dorsey is a healthcare-focused strategy and impact firm that partners with health system leaders, payers, government agencies, and community organizations to design, fund, implement, and optimize programs for underserved populations. They provide consulting services including Medicaid optimization, policy research and interpretation, value-based care design, managed care contracting and strategy, operational performance and compliance, and custom data analytics and visualization. The firm also offers tech-enabled solutions (branded Constyn) for clinical workflows, care coordination, and payer data automation, and emphasizes program management, quality improvement, and stakeholder engagement to improve access, quality, and outcomes in safety-net and vulnerable communities.

📋 Description

• Coordinate day-to-day execution on assigned engagements • Maintain project plans, track milestones and deliverables, and follow up on action items, dependencies, and deadlines • Maintain RAID logs, change requests, and decision records • Flag risks, blockers, and scope changes to the Associate Director • Schedule and coordinate project meetings, prepare agendas and materials, capture notes and action items, and follow through on status • Apply Product & Technology delivery standards for scheduling, estimation, change control, and tracking • Build, update, and maintain Smartsheet project plans, trackers, reports, and dashboards • Maintain Smartsheet sheets, forms, workflows, automations, and templates as the system of record for delivery • Produce recurring status reports, RAG summaries, milestone views, and capacity views • Check and correct data accuracy and consistency across sheets, reports, and dashboards • Maintain column, naming, and report standards across workspaces • Maintain formulas and cross-sheet references, manage sharing and permissions, and troubleshoot basic configuration issues • Serve as a working-level point of contact between delivery teams and Product, Finance, Legal, Growth, and Client Success • Coordinate internal and external stakeholder communications • Draft status updates and correspondence, prepare meeting materials, and follow up on commitments • Support post-sale hand-offs and onboarding steps • Draft and maintain SOPs, templates, checklists, and playbooks • Identify workflow bottlenecks, redundancies, and gaps and recommend improvements • Support rollout of approved process, template, and tool changes and gather feedback • Apply approved AI capabilities and help design and implement AI-enabled workflows • Document prompts, templates, and usage guidance • Maintain resource allocation, availability, and time-off views • Prepare capacity inputs for staffing and prioritization discussions • Track team hours against project plans and allocations and flag variances • Support special projects and other Product & Technology operational initiatives

🎯 Requirements

• Bachelor's degree in Business, Management, Healthcare Administration, Information Systems, or related field; equivalent professional experience considered • CAPM, PMI Project Management Ready, PMP when eligible, or Certified Scrum Master (CSM) certification • 2+ years in project coordination, project management support, PMO, business operations, or delivery support in a consulting, professional services, or technology environment • Working proficiency in Smartsheet or a comparable project management platform, including plans, reports, and dashboards • Ability to manage multiple tasks and deadlines with guidance from a manager • Clear written and verbal communication, including concise status updates and meeting follow-up • Strong attention to detail and data-checking habits • Experience drafting and maintaining SOPs, templates, and process documentation • Working knowledge of Agile, Waterfall, and Kanban approaches • Public health or healthcare organization experience preferred • Consulting engagements, state or government-funded programs, or SaaS delivery experience preferred • Tableau, Power BI, or similar visualization tools experience preferred • Hands-on use of Claude or similar AI tools preferred • Working proficiency in Smartsheet, including forms, workflows, automations, formulas, cross-sheet references, and permissions • Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook) and Microsoft Teams • Familiarity with Microsoft Project and Asana is a plus • Comfort learning new tools, including Claude and Microsoft 365 AI capabilities • Sound judgment with confidential and sensitive information; adherence to HIPAA, data-handling, and firm AI governance policies • Reliable follow-through and early escalation of issues • Proactive stakeholder communication • Ability to collaborate across functions and build trust • Must be authorized to work in the United States • Sellers Dorsey does not sponsor employment visas • Successful completion of a background check required

🏖️ Benefits

• Annual Corporate Incentive Plan (CIP) of up to 7% of annual salary • Group medical, dental, and vision healthcare plans • Short-term disability, long-term disability, and basic life insurance plans • 401(k) plan • Flexible Time Off • 16 paid holidays • Paid time off for qualifying medical leave • Up to 12 weeks of combined paid parental and bonding leave • Fully remote work arrangement