Web and Contact Center Representative

Job not on LinkedIn

🔥 13 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Sentara Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1890

⚕️ Healthcare Insurance

Healthcare Insurance

Sentara Health is a leading healthcare system that operates over 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals. The company is dedicated to providing exceptional patient care, fostering professional development, and maintaining a diverse workforce. Sentara Health aims to improve health every day and has been recognized for its clinical and operational performance, being named one of the top 15 health systems by IBM Watson Health. The organization supports its employees in achieving their full potential and encourages growth and innovation in the healthcare sector.

📋 Description

• Respond to community-based inbound calls and web inquiries • Provide information and services through Sentara's web and interactive call center platforms • Deliver exceptional customer service by offering accurate, timely, and helpful information to consumers • Produce and maintain tracking and monitoring reports • Ensure data accuracy and accessibility • Manage consumer databases to support efficient operations

🎯 Requirements

• High School Graduate or Equivalent (Required) • Minimum 3 years of call center experience (required) • Experience handling community-based inbound calls (preferred) • Prior work experience in a healthcare setting (preferred) • Proficiency with data entry and maintaining accurate consumer databases • Experience producing tracking, monitoring, and performance reports • Strong written and verbal communication skills with a customer-focused approach • Reliable and dependable with consistent attendance and adherence to assigned work shift • Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.

🏖️ Benefits

• Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.