Senior Staff Technical Success Executive

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $220k / year

⏰ Full Time

🟠 Senior

👔 Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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SentinelOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SentinelOne is a leader in autonomous cybersecurity, known for its innovative use of AI across endpoint, cloud, and identity protection solutions. It is recognized by Gartner as a leader in the Magic Quadrant for Endpoint Protection Platforms for four consecutive years. SentinelOne's Singularity platform integrates enterprise security, offering features like AI-powered threat detection, endpoint and cloud security, vulnerability management, and threat intelligence. The company supports various industries by delivering real-time protection and operational efficiency while leveraging AI for advanced threat hunting and log analytics. With a strong focus on reducing risk and enhancing security performance, SentinelOne caters to enterprises worldwide with secure, scalable solutions.

📋 Description

• Serve as SentinelOne's executive intervention capability for strategically significant customer situations. • Become the primary executive partner for CIOs, CISOs, CTOs, executive sponsors, architects, and operational leaders. • Assume executive ownership of situations identified through the Early Warning System, Critical Accounts Program, Crisis Management, executive escalations, or executive leadership. • Temporarily lead customer strategy over the existing account team through successful resolution, ideally culminating in renewal and transition back to the standard operating model. • Develop and own Executive Recovery and Success Plans, including technical milestones, executive engagement plans, commercial strategy, value realization objectives, and exit criteria. • Lead technical recovery efforts involving major incidents, product outages, deployment challenges, architecture reviews, competitive technical evaluations, and security operations concerns. • Assess complex technical issues, establish root cause hypotheses, and coordinate Product, Engineering, Support, Technical Account Management, and Professional Services around a unified recovery strategy. • Drive measurable technical value realization from customers' SentinelOne investment. • Partner with Product Management, Engineering, Technical Support, and Architecture teams to remove blockers, prioritize critical issues, influence solution direction, and accelerate recovery. • Coordinate cross-functional execution across Customer Success, Technical Account Management, Support, Professional Services, Sales, Renewals, Product, Engineering, and Executive Leadership. • Build executive relationships, restore customer confidence, and synchronize technical and commercial objectives. • Translate complex engineering issues into business impact, recovery plans, and value realization strategies. • Participate in renewal negotiations, contract strategy, commercial structuring, pricing strategy, and multi-year planning. • Identify recurring technical, operational, and commercial trends and provide structured feedback to Product, Engineering, Customer Experience, and GTM leadership. • Serve as SentinelOne's executive escalation leader during strategically significant customer situations. • Stabilize critical customer situations, improve adoption and customer confidence, reduce time to stabilization, influence renewal and expansion outcomes, and deliver actionable product and operational insights.

🎯 Requirements

• 10 or more years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable executive customer-facing roles. • Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges. • Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments. • Strong executive presence with the ability to establish credibility quickly with Fortune 500 technology and business leaders. • Deep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent security technologies. • Ability to engage as a trusted technical advisor with CIOs, CISOs, CTOs, Security Architects, SOC leaders, Engineering leaders, and executive business stakeholders. • Strong commercial acumen, including enterprise renewals, contract negotiations, executive commercial strategy, and long-term customer planning. • Demonstrated ability to influence senior stakeholders and drive cross-functional execution without direct authority. • Ability to rapidly synthesize information across Product, Engineering, Support, telemetry, and customer environments. • Strong systems thinking with the ability to manage multiple technical workstreams simultaneously. • Excellent analytical, problem-solving, and executive communication skills. • Ability to manage multiple high-profile customer engagements simultaneously in a fast-paced environment. • Experience in a Critical Accounts Program (CAP), executive customer advocacy, enterprise customer recovery, or similar strategic customer engagement program is preferred. • Experience as a Principal Technical Account Manager, Solutions Architect, Consulting Architect, Escalation Manager, Customer Reliability Engineer, or similar highly technical customer-facing leadership role is preferred. • Previous Customer Success leadership, Strategic Account Management, or Professional Services leadership experience is preferred. • Experience partnering closely with Product Management, Engineering, and Technical Support organizations is preferred. • Hands-on experience managing customer recovery during major incidents, platform outages, or enterprise-scale technical escalations is preferred. • Executive relationship management experience with Fortune 500 customers is preferred. • Cybersecurity industry experience is preferred.

🏖️ Benefits

• Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance • Home office allowance • Mobile phone reimbursement • Wellness coach • Wellness/gym reimbursement • Fertility coverage • Adoption & surrogacy reimbursement