Staff Software Engineer, Endpoint Escalations – C++, Windows/OS Internals

🔥 57 minutes ago

🇺🇸 United States – Remote

💵 $156k - $215k / year

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

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SentinelOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SentinelOne is a leader in autonomous cybersecurity, known for its innovative use of AI across endpoint, cloud, and identity protection solutions. It is recognized by Gartner as a leader in the Magic Quadrant for Endpoint Protection Platforms for four consecutive years. SentinelOne's Singularity platform integrates enterprise security, offering features like AI-powered threat detection, endpoint and cloud security, vulnerability management, and threat intelligence. The company supports various industries by delivering real-time protection and operational efficiency while leveraging AI for advanced threat hunting and log analytics. With a strong focus on reducing risk and enhancing security performance, SentinelOne caters to enterprises worldwide with secure, scalable solutions.

📋 Description

• Own and drive resolution of the most complex, escalated customer issues involving the Windows endpoint agent. • Perform deep root-cause analysis across the Windows stack and SentinelOne’s C++ codebase. • Read, debug, modify, or patch code to resolve or work around issues. • Serve as the engineering primary technical point of contact during high-severity incidents. • Communicate status, findings, and remediation plans to customers, senior technical stakeholders, and executives. • Partner with engineering, QA, support, and product teams to translate escalation patterns into permanent fixes. • Feed field learnings back into the product roadmap. • Build and maintain tooling and runbooks for faster escalation triage and resolution. • Mentor support and engineering teams on Windows internals and debugging methodology.

🎯 Requirements

• 8 or more years of hands-on technical experience handling complex customer escalations. • Ability to read and debug C/C++ code. • Deep, hands-on knowledge of Windows internals, including the kernel/user-mode boundary, drivers, process and memory management, file system filters, and networking stack. • Experience with Windows debugging tools, including WinDbg and kernel/user dumps. • Ability to debug and troubleshoot complex, ambiguous problems down to the code level. • Excellent verbal and written communication skills. • Experience working directly with customers and senior leadership. • Experience with security-oriented or endpoint protection software (EDR/XDR, AV, or similar) is a strong advantage. • Experience with Linux and MacOS operating systems is a strong advantage. • Experience with Endpoint backend is an advantage.

🏖️ Benefits

• Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance • Home office allowance • Mobile phone reimbursement • Wellness coach • Wellness/gym reimbursement • Fertility coverage