Remote Jobs at Serval

Serval

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Serval is an enterprise SaaS company that provides an AI-powered service management (ITSM) platform designed to automate employee requests, onboarding/offboarding, just-in-time access, incident/change/problem management, and other repetitive support work. The platform uses AI agents, background agents, and an “Automation Opportunity Finder” to analyze historical ticket data, draft deterministic workflows, and suggest or publish automations while preserving enterprise-grade security, governance, and auditability. Serval integrates with existing ITSMs (ServiceNow, JSM, Freshservice), supports bidirectional sync, and emphasizes code-based, admin-approved workflows for safe automated actions. The company raised a $150M Series C at a $3B valuation led by Sequoia (per provided information).